欢迎访问武汉打印机复印件绘图仪维修服务台!
收缩
打印机复印机绘图仪维修服务站
QQ:601401952
电话:13971033338
电话:15342227435
旺旺:shizh38
网址:http://www.echao8.com
惠普M401激光打印机维修手册故障代码查询拆装图解资料
发布时间:2018-06-10 20:07   浏览次数: 次  
惠普M401激光打印机维修手册包含机器拆装手册:备件拆卸和更换以及备件列表和图示;故障诊断手册:工作原理介绍和故障诊断与排除,包括维修模式的进入和使用等。文中给出了手册的获取方法
惠普M401打印机维修手册
惠普M401激光打印机维修手册可在淘宝拍到:
https://item.taobao.com/item.htm?id=559747956503


故障诊断手册
Table of contents
1 Theory of operation ....... 1
打印机工作原理
Basic operation .......... 2
Major product systems ....... 2
Product components .......... 3
Sequence of operation ....... 4
Engine control system . 6
DC controller ......... 7
Motor control ......... 9
Fan control .......... 10
High-voltage power supply .......... 11
Fuser control circuit ..... 12
Fuser temperature control .... 13
Fuser protection function ..... 14
Fuser failure detection ......... 14
Low-voltage power supply 16
Protective function ....... 16
Safety .. 17
Low-voltage power supply unit failure detection 17
Laser scanner system 18
Laser failure detection ...... 19
Image-formation system ........ 20
Image-formation process .. 21
Latent-image formation stage ....... 21
Step 1: Primary charging ........ 22
Step 2: Laser-beam exposure ... 22
Developing stage . 22
Step 3: Development ... 22
Transfer stage ...... 24
Step 4: Transfer .......... 24
Step 5: Separation ...... 24
Fusing stage ........ 25
Step 6: Fusing . 25
ENWW v
Drum cleaning stage ........ 26
Step 7: Drum cleaning . 26
Pickup and feed system ........ 27
Jam detection ...... 29
Paper feeder (optional Tray 3) ......... 31
Paper feeder operation .... 33
Jam detection ...... 34
USB flash drive ........ 36
2 Solve problems . 37
故障诊断与排除
Solve problems checklist ...... 38
Menu map ... 40
Print the menu map (LCD control panel) ... 40
Print the menu map (touchscreen control panel) .... 40
Troubleshooting process ....... 41
Pre-troubleshooting checklist ........ 41
Determine the problem source ...... 43
Power subsystem .. 44
Power-on checks ......... 44
Control-panel checks ....... 44
LCD control panel checks ........ 44
Touchscreen control panel checks ........ 45
Tools for troubleshooting ...... 46
Component diagnostics .... 46
LED diagnostics 46
Network LEDs (network models only) .......... 46
Control panel LEDs .. 46
Engine diagnostics ...... 47
Engine test ... 47
Diagrams . 47
Plug/jack locations ...... 47
Locations of major components 48
General timing chart .... 50
General circuit diagrams ......... 51
Use HP Device Toolbox (Windows) ......... 55
Internal print-quality test pages ..... 56
Clean the paper path .. 56
Clean the paper path (LCD control panel) .... 56
Clean the paper path (touchscreen control panel) .... 56
Print the configuration page ..... 57
Print the configuration page from an LCD control panel ....... 57
vi ENWW
Print the configuration page from a touchscreen control panel ......... 57
Print-quality troubleshooting tools . 58
Repetitive image defect ruler .... 58
Control panel menus ........ 59
HP Web Services menu 59
Reports menu ... 59
Quick Forms menu ...... 60
USB Flash Drive menu .. 61
System Setup menu ...... 61
Service menu ... 64
Network Setup menu ... 66
Interpret control panel messages .. 68
Control panel message types ... 68
Control panel messages .......... 68
10.x000 Supply Error ......... 68
49 Error Turn off then on ..... 68
50.x Fuser Error Turn off then on ..... 69
51.XX Error Turn off then on 69
54.XX Error Turn off then on 69
55.X Error Turn off then on .. 69
57 Fan error Turn off then on .......... 70
59.X Error Turn off then on .. 70
79 Error Turn off then on ..... 70
79 Service error Turn off then on ..... 71
Black cartridge low . 71
Black cartridge very low ...... 71
Device error Press [OK] ....... 71
Door open ... 72
Genuine HP supply installed 72
Install black cartridge .......... 72
Invalid driver Press [OK] ..... 72
Jam in <location> .... 72
Jam in Tray <X> Clear jam and then Press [OK] ...... 73
Load tray 1 <TYPE>, <SIZE> .......... 73
Load tray 1 PLAIN <SIZE> Cleaning Mode .. 73
Load tray <X> Press [OK] for available media ........ 73
Load tray <X> <TYPE> <SIZE> ........ 73
Manual Duplex Load tray <X> Press [OK] ... 74
Manual feed <SIZE>, <TYPE> Press [OK] for available media ........ 74
Memory is low Press [OK] ... 74
Misprint Press [OK] . 74
ENWW vii
Print failure, press OK. If error repeats, turn off then on. ...... 75
Rear door open ....... 75
Remove shipping material from toner cartridge ....... 75
Replace black cartridge ...... 75
Supplies low 75
Unexpected size in tray <X> Load <size> Press [OK] .......... 76
Unsupported black cartridge Press [OK] to continue 76
Used black cartridge is installed Press [OK] to continue ...... 76
Event-log messages ......... 76
Print the event log ........ 76
Print the event log (LCD control panel) ......... 76
Print the event log (touchscreen control panel) ......... 77
Show an event log ...... 77
Event log messages ..... 77
Clear jams ... 80
Common causes of jams .. 80
Jam locations ....... 80
Clear a jam in Tray 1 ...... 81
Clear a jam in Tray 2 ...... 82
Clear a jam in optional Tray 3 ..... 84
Clear jams from the output bin ..... 85
Clear a jam in the duplexer area . 85
Clear a jam in the fuser area ....... 86
Solve paper-handling problems ........ 88
The product picks up multiple sheets of paper ...... 88
The product does not pick up paper ........ 88
Solve image quality problems .......... 89
Print quality examples ...... 89
Clean the product .... 94
Clean the pickup and separation rollers ... 94
Clean the paper path ...... 94
Clean the paper path (LCD control panel) ....... 94
Clean the paper path (touchscreen control panel) ........ 94
Clean the touchscreen ..... 95
Solve performance problems 96
Factors affecting print performance ......... 96
Print speeds ..... 97
The product does not print or it prints slowly ........ 97
The product does not print ....... 97
The product prints slowly ......... 98
Solve connectivity problems .. 99
viii ENWW
Solve direct-connect problems ...... 99
Solve network problems ... 99
Poor physical connection ......... 99
The computer is using the incorrect IP address for the product .. 99
The computer is unable to communicate with the product ...... 100
The product is using incorrect link and duplex settings for the network .......... 100
New software programs might be causing compatibility problems ..... 100
The computer or workstation might be set up incorrectly ........ 100
The product is disabled, or other network settings are incorrect ......... 100
Solve wireless network problems 101
Wireless connectivity checklist .......... 101
The control panel displays the message: The wireless feature on this product
has been turned off ... 102
The product does not print after the wireless configuration completes . 102
The product does not print, and the computer has a third-party firewall
installed ........ 102
The wireless connection does not work after moving the wireless router or
product ......... 102
Cannot connect more computers to the wireless product ........ 102
The wireless product loses communication when connected to a VPN 103
The network does not appear in the wireless networks list ..... 103
The wireless network is not functioning .......... 103
Service mode functions ...... 104
Service menu ..... 104
Service menu settings . 104
Restore the factory-set defaults .......... 104
Restore the factory-set defaults (LCD control panel) . 104
Restore the factory-set defaults (touchscreen control panel) . 105
Secondary service menu 105
Open the secondary service menu ..... 105
Open the secondary service menu (LCD control panel) ...... 105
Open the secondary service menu (touchscreen control panel) ...... 105
Secondary service menu structure ...... 105
Product resets .... 106
NVRAM initialization . 106
Super NVRAM initialization ... 107
Manually update the firmware ....... 108
Manually update the firmware (LCD control panel) ........ 108
Manually update the firmware (touchscreen control panel) ........ 108

打印机拆装手册
Table of contents
1 Removal and replacement ........ 1
备件拆卸与更换
Removal and replacement strategy ..... 2
Electrostatic discharge ....... 2
Required tools ........ 3
Types of screws ..... 3
Service approach ....... 3
Before performing service .. 3
After performing service ..... 4
Post-service test ...... 4
Print-quality test .. 4
Parts removal order 5
Removal and replacement procedures 6
Rollers ....... 6
Multipurpose (MP) tray pickup roller ...... 6
Multipurpose (MP) tray separation pad .. 6
Tray 2 and optional Tray 3 pickup roller 9
Tray 2 and optional Tray 3 separation pad ..... 10
Covers and control panel . 11
Left cover ........ 11
Right cover ...... 12
Top cover with LCD control-panel module ........ 13
LCD control panel ....... 14
Top cover with touchscreen control-panel module ........ 16
Touchscreen control panel ....... 18
Rear cover, rear door, and feed assembly ....... 20
Cartridge door and front cover assembly ........ 23
Main assemblies .. 26
Laser scanner assembly 26
Registration roller assembly ..... 27
Fuser assembly and paper feed guide .. 29
Face down drive or duplex drive assembly ...... 32
Solenoids . 34
ENWW v
Tray 1 solenoid 34
Duplex solenoid .......... 35
Motors and fans ... 37
Main motor ..... 37
Fan ..... 39
Printed circuit-board assemblies (PCAs) .... 41
Engine controller assembly (DC controller) PCA 41
Universal serial bus (USB) PCA 46
Formatter PCA . 48
Wireless PCA .. 48
Power switch PCA ....... 49
Connecting PCA ......... 51
Miscellaneous parts ......... 52
Transfer roller .. 52
Multipurpose (MP) tray pickup gear assembly .. 52
Optional paper feeder (Tray 3) .... 53
Optional paper feeder right cover ....... 54
Optional paper feeder driver PCA ....... 54
Optional paper feeder paper sensor PCA ....... 55
2 Parts and diagrams ..... 59
备件列表与图示
Order parts by authorized service providers . 60
Order replacement parts .. 60
Related documentation and software ....... 60
Supplies part numbers ..... 60
Whole-unit replacement part numbers ...... 60
How to use the parts lists and diagrams ....... 62
Assembly locations ... 63
HP LaserJet M401a, M401n, M401d models ...... 63
HP LaserJet M401dn and M401dw models ......... 64
Optional paper feeder ..... 65
Covers, panels, and doors ... 66
Internal assemblies ... 70
Input devices 82
500-sheet paper feeder ... 82
Paper feeder covers ..... 82
Paper feeder main body (1 of 2) ......... 84
Paper feeder main body (2 of 2) ......... 86
Alphabetical parts list .......... 88
Numerical parts list .. 93
vi ENWW
Index ........ 99
ENWW vii
viii ENWW
List of tables
Table 2-1 Order parts, accessories, and supplies ....... 60
Table 2-2 Related documentation and software ......... 60
Table 2-3 Supplies part numbers ........ 60
Table 2-4 Whole-unit replacement part numbers ........ 60
Table 2-5 Assembly locations: HP LaserJet M401a, M401n, M401d models . 63
Table 2-6 Assembly locations: HP LaserJet M401dn and M401dw models .... 64
Table 2-7 Assembly locations: optional paper feeder . 65
Table 2-8 Covers, panels, and doors (LCD control panel models) ....... 67
Table 2-9 Covers, panels, and doors (touchscreen control panel models) ....... 69
Table 2-10 Internal components (1 of 5) ........ 71
Table 2-11 Internal components (2 of 5) ........ 73
Table 2-12 Internal components (3 of 5) ........ 75
Table 2-13 Internal components (4 of 5) ........ 77
Table 2-14 Internal components (5 of 5) ........ 79
Table 2-15 PCA location ....... 81
Table 2-16 Paper feeder covers ......... 83
Table 2-17 Paper feeder main body (1 of 2) .. 85
Table 2-18 Paper feeder main body (2 of 2) .. 87
Table 2-19 Alphabetical parts list ...... 88
Table 2-20 Numerical parts list .......... 93
ENWW ix
x ENWW
List of figures
Figure 1-1 Phillips and Pozidriv screwdriver comparison .......... 3
Figure 1-2 Parts-removal order .. 5
Figure 1-3 Remove the MP tray pickup roller .... 6
Figure 1-4 Remove the MP tray separation pad (1 of 5) 7
Figure 1-5 Remove the MP tray separation pad (2 of 5) 7
Figure 1-6 Remove the MP tray separation pad (3 of 5) 8
Figure 1-7 Remove the MP tray separation pad (4 of 5) 8
Figure 1-8 Remove the MP tray separation pad (5 of 5) 9
Figure 1-9 Remove the Tray 2 or Tray 3 pickup roller (1 of 2) .. 9
Figure 1-10 Remove the Tray 2 or Tray 3 pickup roller (2 of 2) ......... 10
Figure 1-11 Remove the Tray 2 or Tray 3 separation pad ...... 10
Figure 1-12 Remove the left cover ...... 11
Figure 1-13 Remove the right cover .... 12
Figure 1-14 Remove the top-cover assembly and LCD control-panel module (1 of 3) ... 13
Figure 1-15 Remove the top-cover assembly and LCD control-panel module (2 of 3) ... 13
Figure 1-16 Remove the top-cover assembly and LCD control-panel module (3 of 3) ... 14
Figure 1-17 Remove the LCD control panel (1 of 2) .... 15
Figure 1-18 Remove the LCD control panel (2 of 2) .... 15
Figure 1-19 Remove the top-cover assembly (1 of 3) .. 16
Figure 1-20 Remove the top-cover assembly (2 of 3) .. 17
Figure 1-21 Remove the top-cover assembly (3 of 3) .. 17
Figure 1-22 Remove the touchscreen control panel (1 of 3) .... 18
Figure 1-23 Remove the touchscreen control panel (2 of 3) .... 19
Figure 1-24 Remove the touchscreen control panel (3 of 3) .... 19
Figure 1-25 Remove the rear cover, rear door, and feed assembly (1 of 3) .... 20
Figure 1-26 Remove the rear cover, rear door, and feed assembly (2 of 3) .... 21
Figure 1-27 Remove the rear cover, rear door, and feed assembly (3 of 3) .... 22
Figure 1-28 Remove the cartridge door assembly and front cover (1 of 4) ...... 23
Figure 1-29 Remove the cartridge door assembly and front cover (2 of 4) ...... 24
Figure 1-30 Remove the cartridge door assembly and front cover (3 of 4) ...... 24
Figure 1-31 Remove the cartridge door assembly and front cover (4 of 4) ...... 25
Figure 1-32 Remove the laser scanner assembly (1 of 2) ........ 26
ENWW xi
Figure 1-33 Remove the laser scanner assembly (2 of 2) ........ 27
Figure 1-34 Remove the registration assembly (1 of 3) .......... 28
Figure 1-35 Remove the registration assembly (2 of 3) .......... 28
Figure 1-36 Remove the registration assembly (3 of 3) .......... 29
Figure 1-37 Remove the fuser (1 of 5) 30
Figure 1-38 Remove the fuser (2 of 5) 30
Figure 1-39 Remove the fuser (3 of 5) 31
Figure 1-40 Remove the fuser (4 of 5) 31
Figure 1-41 Remove the fuser (5 of 5) 32
Figure 1-42 Remove the face-down-drive or duplex drive assembly (1 of 2) .... 33
Figure 1-43 Remove the face-down-drive or duplexing-paper-feed assembly (2 of 2) .. 33
Figure 1-44 Remove the Tray 1 pickup solenoid (1 of 2) ........ 34
Figure 1-45 Remove the Tray 1 pickup solenoid (2 of 2) ........ 35
Figure 1-46 Remove the duplex solenoid ....... 36
Figure 1-47 Remove the main motor (1 of 4) .. 37
Figure 1-48 Remove the main motor (2 of 4) .. 38
Figure 1-49 Remove the main motor (3 of 4) .. 38
Figure 1-50 Remove the main motor (4 of 4) .. 39
Figure 1-51 Remove the fan (1 of 2) ... 40
Figure 1-52 Remove the fan (2 of 2) ... 40
Figure 1-53 Allow the engine controller assembly to cool ....... 41
Figure 1-54 Remove the engine controller assembly (1 of 9) ... 42
Figure 1-55 Remove the engine controller assembly (2 of 9) ... 42
Figure 1-56 Remove the engine controller assembly (3 of 9) ... 43
Figure 1-57 Remove the engine controller assembly (4 of 9) ... 43
Figure 1-58 Remove the engine controller assembly (5 of 9) ... 44
Figure 1-59 Remove the engine controller assembly (6 of 9) ... 44
Figure 1-60 Remove the engine controller assembly (7 of 9) ... 45
Figure 1-61 Remove the engine controller assembly (8 of 9) ... 45
Figure 1-62 Remove the engine controller assembly (9 of 9) ... 46
Figure 1-63 Remove the USB PCA (1 of 2) ..... 47
Figure 1-64 Remove the USB PCA (2 of 2) ..... 47
Figure 1-65 Remove the formatter ...... 48
Figure 1-66 Remove the wireless PCA 49
Figure 1-67 Remove the power-switch PCA (1 of 3) .... 50
Figure 1-68 Remove the power-switch PCA (2 of 3) .... 50
Figure 1-69 Remove the power-switch PCA (3 of 3) .... 51
Figure 1-70 Remove the connecting PCA ....... 51
Figure 1-71 Remove the transfer roller 52
Figure 1-72 Remove the paper-pickup-gear assembly . 53
Figure 1-73 Remove the optional paper feeder right cover ..... 54
xii ENWW
Figure 1-74 Remove the optional paper feeder driver PCA (1 of 2) .... 54
Figure 1-75 Remove the optional paper feeder driver PCA (2 of 2) .... 55
Figure 1-76 Remove the optional paper feeder paper sensor PCA (1 of 4) ..... 55
Figure 1-77 Remove the optional paper feeder paper sensor PCA (2 of 4) ..... 56
Figure 1-78 Remove the optional paper feeder paper sensor PCA (3 of 4) ..... 56
Figure 1-79 Remove the optional paper feeder paper sensor PCA (4 of 4) ..... 57
Figure 2-1 Assembly locations: HP LaserJet M401a, M401n, M401d models 63
Figure 2-2 Assembly locations: HP LaserJet M401dn and M401dw models ... 64
Figure 2-3 Assembly locations: optional paper feeder 65
Figure 2-4 Covers, panels, and doors (LCD control panel models) ...... 66
Figure 2-5 Covers, panels, and doors (touchscreen control panel models) ...... 68
Figure 2-6 Internal components (1 of 5) ......... 70
Figure 2-7 Internal components (2 of 5) ......... 72
Figure 2-8 Internal components (3 of 5) ......... 74
Figure 2-9 Internal components (4 of 5) ......... 76
Figure 2-10 Internal components (5 of 5) ....... 78
Figure 2-11 PCA location ...... 80
Figure 2-12 Paper feeder covers ........ 82
Figure 2-13 Paper feeder main body (1 of 2) . 84
Figure 2-14 Paper feeder main body (2 of 2) . 86

武汉打印机复印机绘图仪维修服务台专注打印机复印机绘图仪的应用以及故障排除和维修;武汉打印机复印机绘图仪维修服务台收集了这些设备的一般常识性问题和技术性问题及其解决方案;同时收集了部分打印机、复印机和绘图仪维修手册,以供需要者参考和研究之用。通过浏览查阅本站相关内容,可以解决在使用过程中遇到的某些故障和使用问题。本站资深工程师从事办公设备维修近二十年,尤其是对惠普大幅面打印机绘图仪的维修服务,具有丰富的售后维修服务经验。我们专业提供湖北武汉周边地区惠普绘图仪快速上门维修服务。对其他地区用户提供远程维修咨询服务。
我们的联系方式:
QQ:601401952(联系时请备注服务咨询)
电话:13971033338(微信同号,联系时请备注服务咨询)
电话:15342227435

本文相关标签(点击标签可显示包含相同标签的文章):

版权所有;All Rights Reserved 鄂ICP备12017117号-1

联系我们 QQ:601401952