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惠普M501/M506/M527打印机维修手册故障代码查询拆装图解资料
发布时间:2019-03-31 16:15   浏览次数: 次  
惠普M501/M506/M527打印机维修手册包含维修拆装手册和故障诊断手册,包括机器工作原理、故障诊断、代码查询、故障排除、维修模式、机器拆装、备件图表等,同时给出了手册的获取途径。
惠普M501打印机维修手册
需要惠普M501/M506/M527打印机维修手册请访问以下淘宝链接
https://item.taobao.com/item.htm?id=590229912925

惠普M501/M506/M527打印机维修(拆装)手册部分目录译文
表的内容
1移除和替换1
额外服务及支援2
移除和替换策略3.
介绍.......3.
搬迁和更换时的考虑3.
静电放电4
所需的工具……4
紧固件类型……5
服务方法........6
服务前…6
服务结束后……6
售后服务测试……6
印刷质量测试。6
从LCD控制面板(M501) 6打开辅助服务菜单
复制质量测试(M527型号)…7
传真质量测试(M527型号)7
拆卸和更换:墨盒……9
步骤一:取出墨盒。10
第二步:打开替换的墨盒。11
第三步:安装墨盒…12
拆装更换:钉筒(M527)…14
介绍........14
步骤一:取出订书钉筒
第三步:打开替换的订书钉盒15
第三步:安装钉筒…16
移除和替换:嵌入式多媒体卡(eMMC) (M506/M527dn)18
介绍........18
步骤1:删除格式化程序盖19
ENWW七世
步骤2:取出嵌入式多媒体卡(eMMC)19
第三步:打开替换的eMMC20.
步骤4:安装eMMC21
步骤5:安装格式化程序盖…21
步骤6:重新安装打印机固件22
拆卸和更换:硬盘驱动器(HDD) (M527c/f/z)23
介绍........23
步骤1:删除格式化程序盖24
步骤2:删除硬盘驱动器(HDD) 24
步骤3:打开替换组件25
步骤4:安装硬盘。26
步骤5:安装表单
步骤5:安装格式化程序盖…27
步骤6:重新安装打印机固件27
拆卸和更换:双联机内存模块(DIMM) (M506/M527) 29
介绍........29
步骤1:删除格式化程序盖30
步骤2:删除硬盘驱动器(HDD) 30
步骤3:删除双内联内存模块(DIMM)31
第四步:打开替换的DIMM33
步骤5:安装双内联内存模块(DIMM) 33
步骤6:安装硬盘驱动器(HDD)…35
步骤7:安装格式化程序盖…37
拆换:转移辊……38
介绍........38
步骤一:取出墨盒。39
第二步:取下转移辊…40
第三步:打开替换的滚轮42
第四步:安装转移辊……42
第五步:安装墨盒…43
拆卸和更换:控制面板(M527)45
介绍........45
步骤1:删除控制面板(M527)。45
步骤2:打开替换控制面板…50
步骤3:安装控制面板(M527)…50
惠普M501/M506/M527打印机维修(故障诊断排除)手册部分目录译文
表的内容
1操作理论…1
相关文档和软件…2
基本操作3
操作顺序5
Formatter-control系统……6
睡眠延迟(M501)6
睡眠模式(M506/M527)…6
自动开关模式(M501)…7
打印机作业语言(PJL)…7
打印机管理语言(PML)8
控制面板.....8
USB接口(M506/M527)9
无线(仅限无线型号)9
低端数据模型(LEDM)概述(M501)…9
高级控制语言(ACL)概述(M501)…9
近场通信;M506 / M527) . .10
CPU .........10
输入/输出(I / O)……10
记忆. .10
固件。10
非易失性随机存取存储器(NVRAM)…10
随机存取存储器(RAM)11
HP内存增强技术(MEt)11
电子驱动系统……12
直流控制器....13
螺线管。15
魔爪……15
开关. .15
Photointerrupter传感器.....16
传感器……16
ENWW七世
led .........16
低压电源…17
低压电源电压说明……19
.....过流/过压保护19
安全……20.
睡眠模式操作(M506/M527)20.
低压电源故障检测(M506/M527)。20.
低压电源功能……20.
高压电源。21
21 .高压电源电路
熔化炉偏见22
熔化炉控制…22
熔化炉电路.....22
Fuser控制功能23
熔断器加热器保护……24
Fuser单元寿命检测(M506/M527)…24
Fuser标识(M506/M527) ..24
发动机/激光扫描仪系统
熔断器加热器保护……24
Fuser单元寿命检测(M506/M527)…24
Fuser标识(M506/M527) ..24
发动机激光/扫描仪系统25
激光/扫描仪故障检测…26
安全....26
图像形成过程……27
第一步:一次充电30.
第二步:激光束曝光31
3 .发展。31
第四步:转学。32
第五步:分离32
第六步:融合……33
第七步:滚筒清洗。33
碳粉匣34
设计.....34
记忆体晶片……35
爽肤水密封35
墨粉液位和墨盒寿命检测…35
惠普M501/M506/M527打印机维修手册目录原文
Table of contents
1 Removal and replacement ...... 1
For additional service and support 2
Removal and replacement strategy ........ 3
Introduction ....... 3
Considerations during removal and replacement ........ 3
Electrostatic discharge 4
Required tools ... 4
Fastener types ... 5
Service approach ........ 6
Before performing service .... 6
After performing service ....... 6
Post service tests ........ 6
Print quality test . 6
Open the secondary service menu from a LCD control panel (M501) 6
Copy-quality test (M527 models) ..... 7
Fax-quality test (M527 models) ....... 7
Parts removal order .... 7
Removal and replacement procedures ... 8
Customer self-repair (CSR) A parts and assemblies ..... 8
Removal and replacement: Toner cartridge ......... 9
Step 1: Remove the toner cartridge . 10
Step 2: Unpack the replacement toner cartridge . 11
Step 3: Install the toner cartridge .... 12
Removal and replacement: Staple cartridge (M527) ... 14
Introduction ........ 14
Step 1: Remove the staple cartridge 14
Step 3: Unpack the replacement staple cartridge ......... 15
Step 3: Install the staple cartridge ... 16
Removal and replacement: embedded MultiMedia Card (eMMC) (M506/M527dn) ....... 18
Introduction ........ 18
Step 1: Remove the formatter cover 19
ENWW vii
Step 2: Remove the embedded MultiMedia Card (eMMC) ........ 19
Step 3: Unpack the replacement eMMC ...... 20
Step 4: Install the eMMC ......... 21
Step 5: Install the formatter cover ... 21
Step 6: Reinstall the printer firmware ........ 22
Removal and replacement: Hard-disk drive (HDD) (M527c/f/z) ...... 23
Introduction ........ 23
Step 1: Remove the formatter cover 24
Step 2: Remove the hard-disk drive (HDD) 24
Step 3: Unpack the replacement assembly 25
Step 4: Install the HDD .. 26
Step 5: Install the formatter cover ... 27
Step 6: Reinstall the printer firmware ........ 27
Removal and replacement: Dual in-line memory module (DIMM) (M506/M527) 29
Introduction ........ 29
Step 1: Remove the formatter cover 30
Step 2: Remove the hard-disk drive (HDD) 30
Step 3: Remove the dual in-line memory module (DIMM) ....... 31
Step 4: Unpack the replacement DIMM ...... 33
Step 5: Install the dual in-line memory module (DIMM) 33
Step 6: Install the hard-disk drive (HDD) .... 35
Step 7: Install the formatter cover ... 37
Removal and replacement: Transfer roller ......... 38
Introduction ........ 38
Step 1: Remove the toner cartridge . 39
Step 2: Remove the transfer roller ... 40
Step 3: Unpack the replacement roller ...... 42
Step 4: Install the transfer roller ...... 42
Step 5: Install the toner cartridge .... 43
Removal and replacement: Control panel (M527) ....... 45
Introduction ........ 45
Step 1: Remove the control panel (M527) . 45
Step 2: Unpack the replacement control panel .... 50
Step 3: Install the control panel (M527) ..... 50
Removal and replacement: Control panel (M506x) ..... 57
Introduction ........ 57
Step 1: Remove the control panel (M506x) 57
Step 2: Unpack the replacement control panel .... 60
Step 3: Install the control panel (M527) ..... 60
Removal and replacement: White backing (M527) ...... 64
Introduction ........ 64
viii ENWW
Step 1: Remove the white backing (M527) 64
Step 2: Unpack the replacement white backing ... 67
Step 3: Install the white backing (M527) .... 68
Removal and replacement: Retention clips (M527) ..... 71
Introduction ........ 71
Step 1: Remove the retention clips .. 71
Step 2: Unpack the replacement retention clips .. 67
Step 3: Install the retention clips ..... 74
Removal and replacement: Keyboard assembly (M527c/z) ... 78
Introduction ........ 78
Step 1: Remove the keyboard (M527c/z) ... 78
Step 2: Unpack the replacement assembly 82
Step 3: Install the keyboard (M527c/z) ...... 82
Customer self-repair (CSR) B parts and assemblies ... 86
Removal and replacement: Multipurpose tray (Tray 1) pickup roller and
separation pad .. 87
Introduction ........ 87
Step 1: Remove the roller ....... 88
Step 2: Remove the separation pad assembly ..... 89
Step 3: Unpack the replacement roller and pad ... 91
Step 4: Install the separation pad assembly ........ 92
Step 5: Install the roller 94
Removal and replacement: Tray 2-x roller kit .... 96
Introduction ........ 96
Step 1: Remove the tray ......... 97
Step 2: Remove the pickup and feed roller assembly .... 98
Step 3: Remove the separation roller assembly .. 99
Step 4: Unpack the replacement assemblies ..... 100
Step 5: Install the separation roller assembly ... 101
Step 6: Install the pickup and feed roller assembly ..... 102
Step 7: Install the tray 105
Removal and replacement: Control panel (M501) ..... 106
Introduction ...... 106
Step 1: Remove the control panel (M501) ......... 106
Step 2: Unpack the replacement assembly ....... 109
Step 3: Install the control panel (M501) .. 109
Field replaceable units (FRUs) / Bench repairable units (BRUs) ... 114
Removal and replacement: External panels, covers, and doors ... 114
Removal and replacement: Formatter cover ..... 115
Removal and replacement: Control-panel cover (M527) ...... 119
Removal and replacement: Top-rear cover (M527) ..... 124
ENWW ix
Removal and replacement: Top-left cover (M527) ...... 134
Removal and replacement: Document feeder (M527) 139
Removal and replacement: Cartridge door assembly . 158
Removal and replacement: Rear door assembly ......... 169
Removal and replacement: Right cover ... 174
Removal and replacement: Left cover ..... 197
Removal and replacement: Stapler door or stapler blank cover (M527) .. 216
Removal and replacement: Stapler stationary (inner) cover (M527) ........ 223
Removal and replacement: Top cover (M527) ... 234
Removal and replacement: Top cover (M501/M506) .. 292
Removal and replacement: Paper delivery tray (output bin) 336
Removal and replacement: Sub-scanner assembly (SSA) (M527) .. 139
Removal and replacement: Integrated-scanner assembly (ISA) (M527) .. 462
Removal and replacement: Internal parts and assemblies . 487
Removal and replacement: Scanner control board (M527) ... 488
Removal and replacement: Near field communication printed-circuit
assembly (M506x/M527z) ... 507
Removal and replacement: Wireless printed-circuit board (WiFI)
(M506x) ... 514
Removal and replacement: Wireless printed-circuit board (M527z) ......... 538
Removal and replacement: Fuser .. 542
Removal and replacement: Stapler unit (M527c/f/z) .. 553
Removal and replacement: Formatter ..... 566
Removal and replacement: Laser/scanner assembly .. 584
Removal and replacement: Formatter case ...... 659
Removal and replacement: Fan (FM1) ..... 744
Removal and replacement: Fan (FM2) ..... 768
Removal and replacement: Fuser power supply (FPS) 855
Removal and replacement: DC controller 944
Removal and replacement: High-voltage power supply ....... 197
Removal and replacement: Low-voltage power supply ...... 1056
Removal and replacement: Trays ....... 1147
Removal and replacement: Tray 2 ........ 1147
Introduction .... 1147
Step 1: Remove the tray ..... 1147
Step 2: Unpack the replacement tray .... 1148
Step 3: Install the tray ........ 1149
Removal and replacement: Tray 3 ........ 1151
Introduction .... 1151
Step 1: Remove the tray ..... 1151
Step 2: Unpack the replacement tray .... 1152
x ENWW
Step 3: Install the tray ........ 1153
Removal and replacement: Accessories ....... 1155
550-sheet paper feeder ... 1156
Removal and replacement: Optional 550-sheet paper feeder ..... 1156
Removal and replacement: Document feeder rollers (M527) ..... 1162
Introduction .... 1162
Step 1: Remove the document feeder pickup and feed roller assembly 1163
Step 2: Remove the document feeder separation roller assembly ......... 1164
Step 3: Unpack the replacement assemblies ... 1165
Step 4: Install the document feeder separation roller assembly .. 1166
Step 5: Install the document feeder pickup and feed roller assembly ... 1168
Step 6: Reset the firmware counter ....... 1169
Removal and replacement: Fax printed-circuit board (M527c/f/z) ....... 1171
Introduction .... 1171
Step 1: Remove the formatter cover ...... 1172
Step 2: Remove the fax printed-circuit board (PCA) .. 1172
Step 3: Unpack the replacement fax PCA ......... 1174
Step 4: Install the fax PCA .. 1174
Step 5: Install the formatter cover ......... 1177
Install accessory: Internal USB ports (M527) ..... 23
Introduction .... 1178
Step 1: Remove the formatter cover ...... 1179
Step 2: Remove the fax (M527c/f/z) ...... 1179
Step3: Unpack the accessory ....... 1181
Step 4: Install the internal USB ports module . 1182
Step 5: Install the fax (M527c/f/z) ......... 1184
Step 6: Install the formatter cover ......... 1187
Install accessory: Internal USB ports (M506) ..... 23
Introduction .... 1188
Step 1: Remove the formatter cover ...... 1189
Step 2: Unpack the accessory ...... 1189
Step 3: Install the internal USB ports module . 1189
Step 4: Install the formatter cover ... 37
2 Parts and diagrams 1193
For additional service and support information ... 1194
Assembly locations ....... 1195
Printer front view (M501/M506) ......... 1195
Printer front view (M527) 1196
Product back view (M501/M506) ........ 1197
Product back view (M527) ......... 1198
ENWW xi
Order parts, accessories, and supplies ....... 1199
Ordering ...... 1199
Orderable parts ..... 1199
Supplies and accessories 1199
Customer self-repair kits 1201
Related documentation and software 1202
How to use the parts lists and diagrams .... 1202
Parts and diagrams: Document feeder and scanner whole units ...... 1204
Parts and diagrams Covers ..... 1206
Covers (M501/M506) ....... 1206
Covers (M527) ....... 1208
Parts and diagrams: Internal assemblies ... 1210
Internal assemblies (1 of 4) ...... 1210
Internal assemblies (2 of 4) ...... 1212
Internal assemblies (3 of 4) ...... 1214
Internal assemblies (4 of 4) ...... 1216
Parts and diagrams: Accessories ...... 1218
1x550-sheet paper feeder ........ 1218
Alphabetical parts list ... 1220
Numerical parts list ....... 1227
惠普M501/M506/M527打印机维修(故障诊断排除)手册目录
Table of contents
1 Theory of operation ..... 1
Related documentation and software ..... 2
Basic operation 3
Sequence of operation 5
Formatter-control system ... 6
Sleep delay (M501) ...... 6
Sleep mode (M506/M527) ..... 6
Auto On / Auto Off mode (M501) ..... 7
Printer job language (PJL) ..... 7
Printer management language (PML) ....... 8
Control panel ..... 8
Easy-access USB port (M506/M527) ......... 9
Wireless (wireless models only) ...... 9
Low end data model (LEDM) overview (M501) ... 9
Advanced control language (ACL) overview (M501) ..... 9
Near field communication (NFC; M506/M527) .. 10
CPU ......... 10
Input/output (I/O) ...... 10
Memory .. 10
Firmware . 10
Nonvolatile random access memory (NVRAM) ... 10
Random access memory (RAM) ...... 11
HP Memory Enhancement technology (MEt) ...... 11
Engine-control system ...... 12
DC controller .... 13
Motors ..... 14
Fans ......... 15
Solenoids . 15
Clutches ... 15
Switches .. 15
Photointerrupter sensors ..... 16
Sensors ... 16
ENWW vii
LEDs ......... 16
Low-voltage power supply .. 17
Low-voltage power supply voltages description ......... 19
Over-current/over-voltage protection ..... 19
Safety ...... 20
Sleep mode operation (M506/M527) ....... 20
Low-voltage power supply failure detection (M506/M527) .. 20
Low-voltage power supply functions ....... 20
High-voltage power supply . 21
High-voltage power supply circuits 21
Fuser bias 22
Fuser control ... 22
Fuser circuits ..... 22
Fuser control functions ......... 23
Fuser heater protection ........ 24
Fuser unit life detection (M506/M527) ..... 24
Fuser identification (M506/M527) .. 24
Engine laser/scanner system ...... 25
Laser/scanner failure detection .... 26
Safety .... 26
Image-formation process ... 27
Step 1: Primary charging ...... 30
Step 2: Laser-beam exposure ......... 31
Step 3: Development .. 31
Step 4: Transfer . 32
Step 5: Separation ....... 32
Step 6: Fusing .... 33
Step 7: Drum cleaning . 33
Toner cartridge 34
Design ..... 34
Memory chip ...... 35
Toner seal 35
Toner level and cartridge life detection .... 35
JetIntelligence ... 35
Authentication .... 35
Anti-theft .. 36
Pickup, feed, and delivery system ......... 36
Photo sensors and switches ......... 39
Motors, clutches, and solenoids .... 40
Tray 1 (multipurpose)/Tray 2 (base printer) ..... 41
Tray 1 paper pickup and feed ......... 41
viii ENWW
Tray 2 paper presence detection .... 42
Tray 2 lift operation .... 42
Tray 2 paper pickup ..... 43
Tray 2 multiple-feed prevention ..... 43
Tray 2 presence detection .... 44
Tray 2 skew feed prevention . 44
Feed speed control ...... 45
Duplexing unit . 46
Duplexing reverse and duplex feed control ....... 46
Jam detection/prevention ... 47
Input accessories ..... 49
Tray 3-5 . 49
Driver PCA ......... 50
Electrical components 50
Paper pickup ..... 51
Multiple feed prevention ....... 52
Tray presence detection ....... 52
Tray lift operation ....... 52
Jam detection .... 53
Scanning and image capture system (M527) .. 54
Document feeder system (M527) 55
Document feed system ....... 55
Sensors in the document feeder ... 55
Document feeder paper path ........ 56
Document feeder simplex operation ...... 57
Document feeder e-duplex operation .... 58
Deskew operation ...... 59
Document feeder hinges ..... 59
Fax functions and operation (fax models only) ........ 61
Computer and network security features ......... 61
PSTN operation 61
Receive faxes when you hear fax tones .. 61
Distinctive ring function ...... 62
Set up the distinctive ring function 62
Fax by using voice over IP (VOIP) services ........ 62
The fax subsystem .... 63
Fax card in the fax subsystem ....... 63
Safety isolation . 63
Safety-protection circuitry ... 63
Data path . 63
Hook state ......... 64
ENWW ix
Downstream device detection ........ 64
Hook switch control .... 64
Ring detect ........ 64
Line current control .... 64
Billing or metering tone filters ....... 65
Fax page storage in flash memory 65
Stored fax pages ......... 65
Advantages of flash memory storage ...... 65
2 Solve problems 67
For additional service and support information ....... 68
Solve problems checklist (M501) 69
Print the menu map (M501) 70
Print the service page (includes the event log) (M501) ........ 70
Solve problems checklist (M506/M527) 71
Solve problems checklist ..... 71
Print menu map (M506/M527) ...... 75
Print current settings pages (M506/M527) ...... 75
Print event log (M506/M527) ........ 76
Pre-boot menu options (M506/M527) .... 78
Remote Admin (M506/M527) ......... 88
Required software and network connection ........ 88
Connect a remote connection . 90
Disconnect a remote connection ...... 94
Troubleshooting process ... 97
Determine the problem source ..... 97
Pre-troubleshooting checklist ........ 97
Troubleshooting flowchart ... 98
Power subsystem ...... 99
Power-on checks ......... 99
Power-on troubleshooting overview ......... 99
Control panel checks (M501) ...... 103
Control panel checks (M506/M527) ...... 104
Control-panel diagnostics (M506x and M527) . 104
Touchscreen diagnostic mode (M506x and M527) ...... 104
Control-panel system diagnostics (M506x and M527) 109
Control panel diagnostic flowcharts (M506x and M527) ..... 124
Touchscreen black, white, or dim (no image) .... 125
Touchscreen has an unresponsive zone .. 126
No control panel sound ........ 127
Home button is unresponsive ........ 128
x ENWW
Hardware integration pocket (HIP) is not functioning (control panel
functional) ........ 129
Tools for troubleshooting 130
Individual component diagnostics ........ 130
Tools for troubleshooting: LED diagnostics (M501) ... 130
Network port LEDs (M501) ... 130
M501 control panel LEDs ..... 131
Tools for troubleshooting: LED diagnostics (M506/M527) .. 132
Understand lights on the formatter (M506/M527) ..... 132
Tools for troubleshooting: Engine diagnostics 135
Engine test button ...... 135
Defeating interlocks ... 135
Disable cartridge check (M506/M527) ..... 137
Tools for troubleshooting: Paper path and sensor diagnostic tests (M506/M527) .... 137
Paper path test (M506/M527) ........ 137
Paper path sensors test (M506/M527) .... 138
Manual sensor tests (M506/M527) 140
Tray/bin manual sensor test (M506/M527) ....... 142
Tools for troubleshooting: Print/stop test (M506/M527) .... 144
Tools for troubleshooting: Component tests (M506/M527) 145
Individual component diagnostics (special-mode test; M506/M527) ...... 145
Tools for troubleshooting: Scanner tests (M527) ...... 147
Scanner tests (M527) . 147
Diagrams ....... 149
Diagrams: Block diagrams .. 149
Sensors and switches . 149
Cross section diagrams ........ 153
Diagrams: Printed circuit assembly (PCA) connector locations ....... 155
Diagrams: External plug and port locations ..... 161
Diagrams: Locations of major assemblies ....... 164
Main assemblies (printer base) ...... 164
Rollers and pads (printer base) ...... 165
Motor and fans . 166
Printed circuit assemblies (PCAs; printer base) . 167
Diagrams: General timing chart ... 168
Diagrams: General circuit diagrams ....... 169
Internal test and information pages ..... 171
Print a configuration page .. 171
HP embedded Jetdirect page (M506/M527) ...... 174
Wireless page (M506/M527) 175
Finding important information on the configuration pages . 176
ENWW xi
Print a fuser test page (M506/M527) ..... 177
Advanced configuration with HP Embedded Web Server (EWS) and HP Device
Toolbox (Windows) (M501) . 179
Control panel menus (M501) ...... 182
Setup menu ..... 182
HP Web Services menu (M501) ...... 182
Reports menu (M501) 183
System Setup menu (M501) . 184
Service menu (M501) .. 188
Network Setup menu (M501) ......... 189
Quick Forms menu (M501) ... 190
Function specific menus (M501) ... 191
Apps (M501) ..... 191
Jobs (M501) ...... 191
Supplies Status (M501) ........ 191
Control-panel menus (M506/M527) ..... 192
Administration menu (M506/M527) ....... 192
Reports menu (M506/M527) 192
General Settings menu (M506/M527) ..... 194
Copy Settings menu (M527) . 201
Scan/Digital Send Settings menu (M527) 208
Fax Settings menu (M527) ... 218
General Print Settings menu (M506/M527) ....... 230
Default Print Options menu (M506/M527) ........ 233
Display Settings menu (M506/M527) ...... 235
Manage Supplies menu (M506/M527) ..... 237
Manage Trays menu (M506/M527) 240
Network Settings menu (M506/M527) .... 242
Troubleshooting menu (M506/M527) ...... 253
Device Maintenance menu (M506/M527) ......... 256
Backup/Restore menu (M506/M527) ....... 256
Calibration/Cleaning menu (M506/M527) ......... 256
USB Firmware Upgrade menu (M506/M527) ..... 258
Service menu (M506/M527) . 258
Control panel message document (CPMD) ..... 259
Control-panel message types ...... 259
Control-panel messages and event log entries (M501) ....... 259
49.XX.YY Error Messages ..... 259
50.XX fuser errors ...... 260
51.XX Laser Errors ...... 261
55.XXXX Error Messages ...... 261
xii ENWW
57.XX Error Messages 262
58.XX Error Messages 263
59.XX Error Messages 263
79 Errors . 264
Alpha Error Messages . 265
Event-log messages ... 272
Control-panel messages and event log entries (M506/M527) ...... 275
10.XX.YZ Error Messages ..... 275
11.XX.YZ Error Messages ..... 279
13.XX.YZ Error Messages ..... 279
20.XX.YZ Error Messages ..... 304
30.XX.YZ Error Messages ..... 304
31.XX.YZ Error Messages ..... 311
32.XX.YX and 33.XX.YZ Error Messages .. 318
40.XX.YZ Error Messages ..... 326
41.XX.YZ Error Messages ..... 327
42.XX.YZ Error Messages ..... 335
44.XX.XX Error Messages ..... 335
47.XX.XX Error Messages ..... 336
48.XX.YY Error Messages ..... 338
49.XX.YY Error Messages ..... 339
50.WX.YZ Error Messages .... 339
51.XX.YZ, 52.XX.YZ Error Messages ........ 342
54.XX.YZ Error Messages ..... 343
55.XX.YZ, 56.XX.YZ Error Messages ........ 344
57.XX.YZ Error Messages ..... 345
58.XX.YZ Error Messages ..... 345
59.XX.YZ Error Messages ..... 347
60.00.0Y, 62.00.00 Error Messages ......... 348
65.X0.AZ Error Messages ..... 349
66.WX.YZ Error Messages .... 349
70.XX.YY Error Messages ..... 353
80.XX.YY, 82.XX.YY Error Messages ......... 353
98.0X.0Y Error Messages ..... 354
99.XX.YY Error Messages ..... 355
Alpha Error Messages . 363
Tools for troubleshooting: Event log messages (M506/M527) ..... 391
Print or view an event log (M506/M527) . 392
Clear the event log (M506/M527) .. 393
Improve print quality ....... 394
Print-quality troubleshooting pages (M506/M527) . 394
ENWW xiii
Print from a different software program ........ 397
Check the paper-type setting for the print job ......... 397
Check toner-cartridge status ...... 397
Visually inspect the toner cartridge or cartridges .... 398
Print a cleaning page ......... 398
Check paper and the printing environment .... 399
Use manual print modes (M506/M527) 400
Try a different print driver . 402
Check Economode settings (M501) ...... 403
Print quality troubleshooting guide .... 404
Image defects table 404
Product specific image defects ... 408
Repetitive image defect ruler ....... 409
Use a ruler to measure between repetitive defects .... 410
Print-quality troubleshooting ...... 413
Image defect events ... 413
Image defect (developmental) events ..... 437
Other events ..... 485
Clean the printer .... 500
Clean the paper path ......... 500
Print a cleaning page ......... 500
Enable and configure auto cleaning (M527) ..... 501
Check the scanner glass for dirt and smudges (M527) ...... 501
Clean the pickup rollers and separation pad in the document feeder (M527) . 503
Clean the Tray 1 roller and separation pad ..... 505
Step 1: Remove the roller ... 505
Step 2: Remove the separation pad assembly . 506
Step 3: Clean the Tray 1 roller and separation pad .... 507
Step 4: Install the separation pad assembly .... 508
Step 5: Install the roller ...... 510
Clean the Tray 2-X rollers .. 512
Step 1: Remove the tray ..... 512
Step 2: Remove the roller assembly ....... 513
Step 3: Clean the Tray 2-X rollers . 514
Step 4: Install the roller assembly 514
Step 5: Install the tray ........ 517
Solve paper handling problems 518
Printer feeds incorrect page size 518
Printer pulls from incorrect tray . 518
Printer will not duplex or duplexes incorrectly ......... 518
Paper does not feed from Tray 2-X ....... 519
xiv ENWW
Output is curled or wrinkled ........ 519
Printer does not pick up paper or misfeeds .... 520
The printer does not pick up paper ........ 520
The printer picks up multiple sheets of paper . 521
The document feeder jams, skews, or picks up multiple sheets of paper (M527) ...... 521
Paper does not feed automatically ........ 521
Clear paper jams .... 523
Paper path jam sensor locations 524
Auto-navigation for clearing jams ........ 525
Experiencing frequent or recurring paper jams? ...... 525
Clear paper jams in the document feeder ...... 526
Clear paper jams in Tray 1 . 530
Clear paper jams in Tray 2 and the 550-sheet trays 533
Clear paper jams in the toner-cartridge area . 537
Clear paper jams in the rear door and the fuser area ......... 539
Clear paper jams in the output bin ........ 541
Clear paper jams in the duplexer 542
Change jam recovery (M506/M527) ...... 547
Solve performance problems .... 548
Factors affecting print performance ..... 548
Print speeds ... 549
The printer does not print or it prints slowly .. 550
The printer prints slowly ... 550
Solve connectivity problems ..... 551
Solve USB connection problems . 551
Solve wired network problems ... 551
Introduction .... 551
Poor physical connection .... 551
The computer is using the incorrect IP address for the printer ..... 552
The computer is unable to communicate with the printer ... 552
The printer is using incorrect link and duplex settings for the network . 552
New software programs might be causing compatibility problems ....... 552
The computer or workstation might be set up incorrectly .. 552
The printer is disabled, or other network settings are incorrect ... 552
Service mode functions (M501) 553
Service menu . 553
Service menu settings ........ 553
Restore the factory-set defaults .. 553
Restore the factory-set defaults from a LCD control panel (M501) 553
Secondary service menu (M501) 554
Open the secondary service menu (M501) ....... 554
ENWW xv
Open the secondary service menu from a LCD control panel (M501) ....... 554
Secondary service menu structure (M501) ...... 554
Printer resets (M501) ........ 555
NVRAM initialization (M501) ......... 555
Service mode functions (M506/M527) 556
Service menu (M506/M527) ........ 556
Printer resets (M506/M527) ....... 559
Restore factory-set defaults (M506/M527) ..... 559
Restore the service ID (M506/M527) ...... 560
Printer cold reset (M506/M527) ... 561
Format Disk and Partial Clean functions (M506/M527) ..... 562
Active and repository firmware locations ........ 562
Partial Clean .... 562
Execute a Partial Clean ......... 563
Format Disk ..... 563
Execute a Format Disk 564
Firmware upgrades (M501) ....... 566
Determine the installed revision of firmware (M501) ........ 566
Method one: Update the firmware using the control panel (M501) ....... 566
Method two: Update the firmware using the Firmware Update Utility (M501) ......... 567
Firmware upgrades M506/M527) ........ 568
Determine the installed revision of firmware (M506/M527) ....... 569
Perform a firmware upgrade (M506/M527) ... 571
HP Embedded Web Server (M506/M527) ......... 571
USB flash drive (Pre-boot menu) (M506/M527) ......... 572
USB flash drive (control-panel menu) (M506/M527) . 574
Solve email problems (M527) .... 575
Cannot connect to the email server (M527) ... 575
Validate the SMTP gateway (Windows) (M527) ........ 575
Validate the LDAP gateway (Windows) (M527) ........ 575
Appendix A Printer specifications .... 577
Printer dimensions 578
HP LaserJet Enterprise M501 dimensions ...... 578
HP LaserJet Enterprise M506 dimensions ...... 580
HP LaserJet Enterprise MFP M527 dimensions ........ 583
Printer space requirements ....... 586
Power consumption, electrical specifications, and acoustic emissions ......... 586
Operating-environment range .. 586
Certificate of Volatility ..... 587
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