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惠普M607/M608/M609/M631/M632/M633维修手册错误代码拆装图解
发布时间:2019-04-01 18:28   浏览次数: 次  
惠普M607/M608/M609/M631/M632/M633维修手册包括故障诊断排除手册和维修拆装手册。包含工作原理、故障代码查询、维修模式、备件列表、拆装图解,同时给出了手册获取途径
惠普M607/M608/M609/M031/M632/M633维修手册
需要惠普M607/M608/M609/M631/M632/M633维修手册可以访问以下淘宝链接
https://item.taobao.com/item.htm?id=571523815608

惠普M607/M608/M609/M631/M632/M633维修拆装手册部分目录译文
移除和替换…1
如需额外服务及支援……2
移除和替换策略2
介绍.....2
拆卸和更换时的考虑事项。3.
静电放电..........4
所需的工具。4
这台打印机用的紧固件
服务方法.....5
服务前…5
服务结束后……5
售后服务测试……5
印刷质量测试。5
复制质量测试(M631、M632、M633型号)5
传真质量测试(M631、M632、M633型号)6
零件拆卸方向…6
移除和替换程序(MFP M631, M632, M633)…7
客户自修复(CSR) A零件和总成7
拆装:熔丝……8
介绍。8
第一步:取出保险丝。8
步骤2:打开替换组件9
第三步:安装fuser…10
拆卸和更换:托盘1拾取辊12
介绍..........12
步骤1:取下托盘1拾取滚筒12
步骤2:打开替换组件13
步骤3:安装托盘1拾取辊…14
惠普M607/M608/M609/M631/M632/M633维修故障诊断排除手册部分目录译文
操作理论…1
相关文档和软件…2
基本操作.......3.
操作顺序……4
电子驱动系统……5
直流控制器....6
汽车……7
球迷..........8
螺线管。8
离合器....8
开关……8
Photointerrupter传感器.......10
传感器。10
led ........10
低压电源…11
低压电源电压描述…12
.........过流/过压保护12
安全.....12
13 .低压电源功能
高压电源。13
高压电源电路…13
熔化炉的控制。14
熔化炉电路.....15
Fuser控制功能16
熔断器加热器保护……18
激光扫描系统……19
激光/扫描仪故障检测…20.
安全。20.
2解决问题……77
解决问题清单。79
打印菜单地图……84
打印当前设置页面……84
查看、打印并清除事件日志85
从“故障排除”菜单中查看或打印事件日志……85
从服务菜单中查看、打印或清除事件日志。86
预启动菜单选项87
远程管理……97
所需软件和网络连接…97
连接远程连接…99
断开远程连接103
故障诊断过程..........106
其余部分目录译文略
惠普M607/M608/M609/M631/M632/M633维修拆装手册目录原文
Removal and replacement ..... 1
For additional service and support .......... 2
Removal and replacement strategy ........ 2
Introduction ..... 2
Considerations during removal and replacement . 3
Electrostatic discharge .......... 4
Required tools . 4
Fasteners used in this printer 4
Service approach ..... 5
Before performing service .... 5
After performing service ....... 5
Post service tests ....... 5
Print quality test . 5
Copy-quality test (M631, M632, M633 models) ........ 5
Fax-quality test (M631, M632, M633 models) .......... 6
Parts removal orientation ..... 6
Removal and replacement procedures (MFP M631, M632, M633) ..... 7
Customer self-repair (CSR) A parts and assemblies ......... 7
Removal and replacement: Fuser ........ 8
Introduction . 8
Step 1: Remove the fuser .. 8
Step 2: Unpack the replacement assembly ........ 9
Step 3: Install the fuser ... 10
Removal and replacement: Tray 1 pickup roller ...... 12
Introduction .......... 12
Step 1: Remove the tray 1 pickup roller 12
Step 2: Unpack the replacement assembly ...... 13
Step 3: Install the tray 1 pickup roller ... 14
Removal and replacement: Tray 1 separation roller .......... 16
Introduction .......... 16
Step 1: Remove the tray 1 separation roller .... 16
Step 2: Unpack the replacement assembly ...... 18
ENWW vii
Step 3: Install the tray 1 separation roller ....... 18
Removal and replacement: Secondary transfer roller ....... 21
Introduction .......... 21
Step 1: Remove the secondary transfer roller . 21
Step 2: Unpack the replacement assembly ...... 23
Step 3: Install the secondary transfer roller .... 23
Removal and replacement: Document feeder rollers ........ 27
Introduction .......... 27
Step 1: Remove the document feeder rollers .. 27
Step 2: Unpack the replacement assembly ...... 30
Step 3: Install the document feeder rollers ..... 31
Removal and replacement: White backing and retention clips ..... 35
Introduction .......... 35
Step 1: Remove the white backing and retention clips .......... 35
Step 2: Unpack the replacement assembly ...... 36
Step 3: Install the white backing and retention clips .. 37
Removal and replacement: Hard-disk drive (HDD) . 43
Introduction .......... 43
Step 1: Remove the formatter cover ..... 44
Step 2: Remove the hard-disk drive (HDD) ...... 44
Step 3: Unpack the replacement assembly ...... 45
Step 4: Install the hard-disk drive (HDD) .......... 46
Step 5: Install the formatter cover ........ 47
Removal and replacement: DIMM ...... 48
Introduction .......... 48
Step 1: Remove the formatter cover ..... 48
Step 2: Remove the DIMM 49
Step 3: Unpack the replacement assembly ...... 51
Step 4: Install the DIMM ... 52
Step 5: Install the formatter cover ........ 54
Removal and replacement: Fax PCA .. 56
Introduction .......... 56
Step 1: Remove the formatter cover ..... 56
Step 2: Remove the fax PCA ....... 57
Step 3: Unpack the replacement assembly ...... 58
Step 4: Install the fax PCA .......... 58
Step 5: Install the formatter cover ........ 59
Install: Internal USB ports/AA module .......... 60
Introduction .......... 60
Step 1: Remove the formatter cover ..... 60
Step 2: Install the USB ports/AA module .......... 61
viii ENWW
Step 3: Install the formatter cover ........ 65
Install: Foreign interface harness (FIH) ........ 67
Introduction .......... 67
Step 1: Install the foreign interface harness (FIH) ...... 67
Removal and replacement: Keyboard (Flow M631z/Flow M632z/Flow M633z) 69
Introduction .......... 69
Step 1: Remove the keyboard (Flow M631z/Flow M632z/Flow M633z) ..... 70
Step 2: Unpack the replacement assembly ...... 73
Step 3: Install the keyboard (Flow M631z/Flow M632z/Flow M633z) ........ 73
Customer self-repair (CSR) B parts and assemblies ....... 78
Removal and replacement: Control panel (M631/M632/M633) ... 79
Introduction .......... 79
Step 1: Remove the control panel (M631/M632/M633) ........ 79
Step 2: Unpack the replacement assembly ...... 83
Step 3: Install the control panel (M631/M632/M633) 83
Removal and replacement: Trays 2-x rollers .......... 89
Introduction .......... 89
Step 1: Remove the tray 2 separation and pickup rollers ...... 89
Step 2: Unpack the replacement assembly ...... 99
Step 3: Install the tray 2 separation and pickup rollers ....... 100
Field replaceable units (FRUs) ...... 111
Removal and replacement: External panels, covers, and doors (MFP M631, M632,
M633) ... 111
Removal and replacement: Formatter cover . 112
Removal and replacement: Scanner control board (SCB) cover ..... 115
Removal and replacement: Rear cover .......... 118
Removal and replacement: Left lower cover . 122
Removal and replacement: Left door assembly ....... 127
Removal and replacement: Image scanner front cover ....... 133
Removal and replacement: Image scanner right cover ....... 151
Removal and replacement: Inlet cover .......... 170
Removal and replacement: Right upper cover ......... 190
Removal and replacement: Image scanner upper cover ..... 212
Removal and replacement: Image scanner rear cover ........ 231
Removal and replacement: Front cover assembly ... 250
Removal and replacement: Top cover assembly/face-down tray
assembly . 270
Removal and replacement: Right lower cover .......... 293
Removal and replacement: Right door assembly ..... 317
Removal and replacement: Document feeder and image scanner assemblies
(MFP M631, M632, M633) ..... 343
ENWW ix
Removal and replacement: Auromatic Document feeder (ADF) .... 344
Removal and replacement: Automatic document feeder (ADF) hinges .... 350
Removal and replacement: Scanner control board (SCB) .... 357
Removal and replacement: Image scanner assembly ......... 362
Removal and replacement: Internal parts and assemblies (MFP M631, M632,
M633) ... 380
Removal and replacement: Formatter PCA ... 381
Removal and replacement: Laser scanner assembly .......... 384
Removal and replacement: Transfer assembly ........ 408
Removal and replacement: Registration assembly .. 411
Removal and replacement: Paper delivery assembly ......... 414
Removal and replacement: Low-voltage power supply assembly . 441
Removal and replacement: Fuser drive assembly .... 464
Removal and replacement: Lifter drive assembly .... 490
Removal and replacement: Developing drive assembly ..... 517
Removal and replacement: Drum motor assembly .. 543
Removal and replacement: Main drive assembly ..... 573
Removal and replacement:Paper feed frame assembly ..... 606
Removal and replacement: Paper pickup assembly . 648
Removal and replacement: Cartridge tray assembly .......... 691
Removal and replacement: High-voltage power supply assembly 697
Removal and replacement: DC controller assembly . 719
Removal and replacement: Trays .... 725
Removal and replacement: Cassette tray 2 ... 726
Removal and replacement: Input accessories ....... 728
Removal and replacement: 1x550–sheet paper feeder/envelope
feeder (MFP M631, M632, M633) ........ 729
Removal and replacement: 1x550-sheet paper deck (MFP M631,
M632, M633) ....... 781
Removal and replacement: 3x550-sheet paper deck (MFP M631,
M632, M633) ....... 846
Removal and replacement: 2,550–sheet paper deck (M631, M632,
M633) ....... 929
Removal and replacement: Output accessories .. 1002
Removal and replacement: 2-bin staple stacker multi-bin mailbox
(M631, M632, M633) ... 1003
Removal and replacement procedures (M607, M608, M609) ...... 1092
Customer self-repair (CSR) A parts and assemblies ... 1092
Removal and replacement: Control panel (4.3 inch display) .... 1093
Introduction ...... 1093
Step 1: Remove the control panel (4.3 inch display) ......... 1093
Step 2: Unpack the replacement assembly . 1096
x ENWW
Step 3: Install the control panel (4.3 inch display) . 1097
Removal and replacement: Control panel (2.7 inch display-4 line with 10 key) ....... 1100
Introduction ...... 1100
Step 1: Remove the control panel (2.7 inch display-4 line with 10 key) . 1100
Step 2: Unpack the replacement assembly . 1103
Step 3: Install the control panel (2.7 inch display-4 line with 10 key) .... 1104
Removal and replacement: Fuser .. 1107
Introduction ...... 1107
Step 1: Remove the fuser ....... 1107
Step 2: Unpack the replacement assembly . 1108
Step 3: Install the fuser .......... 1109
Removal and replacement: Tray 1 pickup roller . 1111
Introduction ...... 1111
Step 1: Remove the tray 1 pickup roller ....... 1111
Step 2: Unpack the replacement assembly . 1112
Step 3: Install the tray 1 pickup roller .......... 1113
Removal and replacement: Tray 1 separation roller ..... 1115
Introduction ...... 1115
Step 1: Remove the tray 1 separation roller 1115
Step 2: Unpack the replacement assembly . 1117
Step 3: Install the tray 1 separation roller ... 1117
Removal and replacement: Secondary transfer roller ... 1120
Introduction ...... 1120
Step 1: Remove the secondary transfer roller ........ 1120
Step 2: Unpack the replacement assembly . 1122
Step 3: Install the secondary transfer roller 1122
Removal and replacement: Hard-disk drive (HDD) ........ 1126
Introduction ...... 1126
Step 1: Remove the formatter cover . 1127
Step 2: Remove the hard-disk drive (HDD) .. 1127
Step 3: Unpack the replacement assembly . 1128
Step 4: Install the hard-disk drive (HDD) ..... 1129
Step 5: Install the formatter cover .... 1130
Removal and replacement: Embedded multi-media card (eMMC) ...... 1131
Introduction ...... 1131
Step 1: Remove the formatter cover . 1131
Step 2: Remove the embedded multi-media card (eMMC) 1132
Step 3: Unpack the replacement assembly . 1132
Step 4: Install the embedded multi-media card (eMMC) ... 1133
Step 5: Install the formatter cover .... 1134
Removal and replacement: DIMM .. 1135
ENWW xi
Introduction ...... 1135
Step 1: Remove the formatter cover . 1135
Step 2: Remove the DIMM ...... 1136
Step 3: Unpack the replacement assembly . 1137
Step 4: Install the DIMM ......... 1138
Step 5: Install the formatter cover .... 1140
Install: Internal USB ports/AA module ..... 1142
Introduction ...... 1142
Step 1: Remove the formatter cover . 1142
Step 2: Install the USB ports/AA module ..... 1143
Step 3: Install the formatter cover .... 1147
Customer self-repair (CSR) B parts and assemblies ... 1149
Removal and replacement: Trays 2-x rollers ...... 1150
Introduction ...... 1150
Step 1: Remove the tray 2 separation and pickup rollers . 1150
Step 2: Unpack the replacement assembly . 1159
Step 3: Install the tray 2 separation and pickup rollers .... 1160
Field replaceable units (FRUs) .... 1170
Removal and replacement: External panels, covers, and doors (M607, M608,
M609) . 1170
Removal and replacement: Formatter cover .......... 1171
Removal and replacement: Blanking cover . 1173
Removal and replacement: Left cover ......... 1176
Removal and replacement: Left lower cover .......... 1180
Removal and replacement: NFC cover ......... 1186
Removal and replacement: Inlet cover ........ 1188
Removal and replacement: Right cover ....... 1203
Removal and replacement: Multi-purpose (MP) cover and MP inner
cover ...... 1216
Removal and replacement: Multi-purpose (MP) tray assembly and MP
lift arms . 1221
Removal and replacement: Front door assembly ... 1226
Removal and replacement: Rear door assembly .... 1236
Removal and replacement: Rear lower cover ......... 1258
Removal and replacement: Top cover assembly .... 1264
Removal and replacement: Output bin assembly .. 1275
Removal and replacement: Internal parts and assemblies (M607, M608, M609) .... 1287
Removal and replacement: Laser scanner assembly ........ 1288
Removal and replacement: Transfer assembly ...... 1301
Removal and replacement: Registration assembly 1304
Removal and replacement: Paper delivery assembly ....... 1307
xii ENWW
Removal and replacement: Low-voltage power supply assembly ......... 1328
Removal and replacement: Fuser drive assembly .. 1347
Removal and replacement: Lifter drive assembly .. 1370
Removal and replacement: Developing drive assembly ... 1393
Removal and replacement: Formatter PCA . 1416
Removal and replacement: Drum motor assembly 1419
Removal and replacement: Main drive assembly ... 1442
Removal and replacement: Paper feed frame assembly .. 1476
Removal and replacement: Paper pickup assembly .......... 1508
Removal and replacement: Cartridge tray assembly ........ 1541
Removal and replacement: High-voltage power supply assembly ......... 1550
Removal and replacement: DC controller assembly .......... 1556
Removal and replacement: WiFi antenna .... 1564
Removal and replacement: Trays .. 1579
Removal and replacement: Cassette tray 2 . 1580
Removal and replacement: Input accessories .... 1583
Removal and replacement: 1x550–sheet paper feeder/envelope
feeder (M607, M608, M609) ... 1584
Removal and replacement: 1x550-sheet paper deck (M607, M608,
M609) ..... 1635
Removal and replacement: 3x550-sheet paper deck (M607, M608,
M609) ..... 1700
Removal and replacement: 2,100-sheet paper deck (M607, M608,
M609) ..... 1782
Removal and replacement: Output accessories .. 1835
Removal and replacement: Staple stacker multi-bin mailbox (M607,
M608, M609) .... 1836
2 Parts and diagrams ......... 1995
For additional service and support ... 1996
Assembly locations ..... 1997
Product front view (M607, M608, M609) ......... 1997
Product front view (M631, M632, M633) ......... 1998
Order parts, accessories, and supplies ........ 1999
Ordering .... 1999
Orderable parts .... 1999
Supplies ..... 1999
Accessories 2000
Customer self-repair kits 2003
Related documentation and software .. 2004
How to use the parts lists and diagrams ..... 2005
ENWW xiii
Parts and diagrams: Document feeder and scanner whole units (M631, M632, M633) .......... 2006
Parts and diagrams: Covers (M607, M608, M609) .. 2008
Covers (M607, M608, M609) ...... 2008
Parts and diagrams: Covers (M631,M632, M633) ... 2010
Covers (M631,M632, M633) ....... 2010
Parts and diagrams: Internal components (M607, M608, M609) . 2012
Internal components 1 of 6 (M607, M608, M609) ...... 2012
Internal components 2 of 6 (M607, M608, M609) ...... 2014
Internal components 3 of 6 (M607, M608, M609) ...... 2016
Internal components 4 of 6 (M607, M608, M609) ...... 2018
Internal components 5 of 6 (M607, M608, M609) ...... 2020
Internal components 6 of 6 (M607, M608, M609) ...... 2022
Parts and diagrams: Internal components (M631, M632, M633) . 2024
Internal components 1 of 5 (M631, M632, M633) ...... 2024
Internal components 2 of 5 (M632, M632, M633) ...... 2026
Internal components 3 of 5 (M631, M632, M633) ...... 2028
Internal components 4 of 5 (M631, M632, M633) ...... 2030
Internal components 5 of 5 (M631, M632, M633) ...... 2032
Parts and diagrams: 550-sheet paper feeder (M607, M608, M609) ....... 2034
550-sheet paper feeder covers (M607, M608, M609) .......... 2034
550 Sheet Feeder main body components (M607, M608, M609) .... 2036
Parts and diagrams: 550-sheet paper feeder (M631, M632, M633) ....... 2038
550-sheet paper feeder covers (M631, M632, M633) .......... 2038
550 Sheet Feeder main body components (M631, M632, M633) .... 2040
Parts and diagrams: Envelope feeder (M607, M608, M609) ........ 2042
Envelope feeder covers (M607, M608, M609) . 2042
Envelope feeder main body components (M607, M608, M609) ...... 2044
Parts and diagrams: Envelope feeder (M631, M632, M633) ........ 2046
Envelope feeder covers (M631, M632, M633) . 2046
Envelope feeder main body components (M631, M632, M633) ...... 2048
Parts and diagrams: 1x550 Sheet feeder stand (M631, M632, M633) ... 2050
1x550 Sheet feeder stand covers (M631, M632, M633) ....... 2050
1x550 Sheet feeder stand main body components (M631, M632, M633) . 2052
Parts and diagrams: 3x550 Sheet feeder stand (M631, M632, M633) ... 2054
3x550 Sheet feeder stand covers (M631, M632, M633) ....... 2054
3x550 Sheet feeder stand main body components (M631, M632, M633) . 2056
Parts and diagrams: 2,550 Sheet feeder stand (HCI) (M631, M632, M633) ....... 2058
2,550 Sheet feeder stand covers (M631, M632, M633) ........ 2058
2,550 Sheet feeder stand main body components (M631, M632, M633) .. 2060
Parts and diagrams: 2,100 Sheet feeder stand (HCI) (M607, M608, M609) ....... 2062
2,100 Sheet feeder stand (HCI) covers (M607, M608, M609) .......... 2062
xiv ENWW
2,100 Sheet feeder stand (HCI) main body components (M607, M608, M609) ..... 2064
Parts and diagrams: Stapler stacker/Multi Bin Mailbox (M607, M608, M609) ... 2066
Stapler stacker/Multi Bin Mailbox covers (M607, M608, M609) ....... 2066
Staple stacker/Multi Bin Mailbox main body components (M607, M608, M609) .. 2068
Staple stacker/Multi Bin Mailbox main body components (M607, M608, M609) .. 2070
Parts and diagrams: Staple stacker/Multi Bin Mailbox (M631, M632, M633) .... 2072
Staple stacker/Multi Bin Mailbox covers (M631, M632, M633) ........ 2072
Staple stacker/Multi Bin Mailbox main body components (M631, M632, M633) .. 2074
Alphabetical parts list . 2076
Numerical parts list ..... 2102
惠普M607/M608/M609/M631/M632/M633维修故障诊断排除手册目录原文
Theory of operation ... 1
Related documentation and software ..... 2
Basic operation ....... 3
Sequence of operation .......... 4
Engine-control system ...... 5
DC controller .... 6
Motors ...... 7
Fans .......... 8
Solenoids .. 8
Clutches .... 8
Switches ... 8
Photointerrupter sensors ....... 10
Sensors .. 10
LEDs ........ 10
Low-voltage power supply .. 11
Low-voltage power supply voltages description .... 12
Over-current/over-voltage protection ......... 12
Safety ..... 12
Low-voltage power supply functions 13
High-voltage power supply . 13
High-voltage power supply circuits ... 13
Fuser control . 14
Fuser circuits ..... 15
Fuser control functions 16
Fuser heater protection .......... 18
Laser scanner system ...... 19
Laser/scanner failure detection ..... 20
Safety . 20
Image formation system . 21
Image-formation process ... 24
Step 1: Pre-exposure ... 24
Step 2: Primary charging ........ 25
ENWW vii
Step 3: Laser-beam exposure . 26
Step 4: Development ... 26
Step 5: Transfer . 27
Step 6: Separation ........ 27
Step 7: Fusing .... 28
Step 8: Drum cleaning .. 28
Toner cartridge ..... 29
Design . 29
Pickup, feed, and delivery system ......... 30
Photo sensors and switches .......... 33
Motors, clutches, and solenoids ..... 34
Jam detection/prevention ... 35
Input accessories .. 38
550-sheet paper feeder (PF) .......... 38
Controller .......... 38
Paper path ......... 38
Pickup and feed components . 39
Jam detection .... 42
2,100-sheet paper deck (HCI) ........ 42
Controller .......... 42
Paper path ......... 42
Pickup and feed components . 43
Jam detection .... 46
1x550, 3x550, 2,550-sheet paper decks (PD) ..... 46
Controller .......... 46
Paper path ......... 46
Pickup and feed components . 49
Paper deck jam detection ....... 53
Output accessories .......... 54
2-bin staple stacker multi-bin mailbox (SSMBM) 54
Controller .......... 54
Paper path ......... 54
Motors .... 55
Fan .......... 56
Delivery functions ........ 56
Delivery operation ....... 56
Jam detection .... 59
5-bin staple stacker multi bin mailbox (SSMBM) . 60
Controller .......... 61
Paper path ......... 61
Motors .... 63
viii ENWW
Fan .......... 63
Delivery functions ........ 63
Delivery operation ....... 64
Jam detection .... 66
Scanning and image capture system (M631, M632, M633) ... 69
Document feeder system (M631, M632, M633) ......... 70
Document feed system ....... 70
Sensors in the document feeder .... 70
Document feeder paper path ......... 71
Document feeder simplex operation ........ 72
Document feeder e-duplex operation ...... 73
Deskew operation ..... 74
Document feeder hinges ..... 74
2 Solve problems ........ 77
Solve problems checklist . 79
Solve problems checklist ..... 79
Print menu map ........ 84
Print current settings pages .......... 84
View, print and clear the event log 85
View or print the event log from the Troubleshooting menu ....... 85
View, print, or clear the event log from the Service menu . 86
Pre-boot menu options ....... 87
Remote Admin ... 97
Required software and network connection .... 97
Connect a remote connection ..... 99
Disconnect a remote connection ......... 103
Troubleshooting process .......... 106
Determine the problem source .... 106
Pre-troubleshooting checklist ......... 106
Troubleshooting flowchart ... 107
Power subsystem ... 108
Power-on checks ........ 108
Power-on troubleshooting overview .. 109
Control panel checks (touchscreen models) ...... 114
Control-panel diagnostics (touchscreen models) . 114
Touchscreen diagnostic mode (touchscreen models) ......... 114
Control-panel system diagnostics (touchscreen models) ... 119
Control panel diagnostic flowcharts (touchscreen models) ....... 134
Touchscreen black, white, or dim (no image) 135
Touchscreen has an unresponsive zone ........ 136
ENWW ix
No control panel sound . 137
Home button is unresponsive .. 138
Hardware integration pocket (HIP) is not functioning (control panel
functional) .......... 139
Tools for troubleshooting ......... 140
Individual component diagnostics .......... 141
Tools for troubleshooting: LED diagnostics .......... 141
Understand lights on the formatter .... 141
Tools for troubleshooting: Engine diagnostics ..... 144
Engine test button ......... 144
Defeating interlocks ...... 145
Disable cartridge check . 147
Tools for troubleshooting: Paper path and sensor diagnostic tests ..... 147
Paper path page . 147
Paper path sensors test 148
Manual sensor tests ...... 151
Tools for troubleshooting: Print/stop test . 153
Tools for troubleshooting: Component tests ........ 155
Individual component diagnostics ...... 155
Tools for troubleshooting: Scanner tests (MFP) .... 157
Continuous scan test (MFP) ...... 157
Tools for troubleshooting: Scanner tests (MFP) .... 158
Run fax test (MFP) ......... 158
Diagrams ..... 159
Diagrams: Block diagrams .... 159
Diagrams Electrical components ........ 159
Diagrams: External plug and port locations .. 171
Diagrams: Locations of major assemblies ..... 173
Diagrams: General timing chart ...... 193
Diagrams: General circuit diagrams 194
Internal test and information pages ....... 202
Print a configuration page .... 202
Wireless page ..... 204
HP embedded Jetdirect page ... 206
Fax accessory page ........ 207
Finding important information on the configuration pages .......... 208
Print a fuser test page .......... 210
Control-panel menus ........ 211
Copy menu (MFP models only) ........ 213
Scan menu (MFP models only) ........ 216
Print menu ...... 217
x ENWW
HP JetAdvantage menu (MFP models only) .......... 218
Quick Sets menu (MFP models only) .......... 219
Contacts menu (fax models only) .... 220
Supplies menu 221
Trays menu ..... 223
Reports menu . 226
Settings menu . 228
Support Tools menu .. 233
Control panel message document (CPMD) ........ 240
Control-panel messages and event log entries .... 240
Improve print quality ..... 241
Improve print quality ........ 241
Introduction .... 241
Print from a different software program ... 241
Check the paper-type setting for the print job ..... 241
Check the paper type setting (Windows) ....... 241
Check the paper type setting (OS X) ... 242
Check toner-cartridge status .......... 242
Print a cleaning page . 242
Visually inspect the toner cartridge 243
Check paper and the printing environment 243
Step one: Use paper that meets HP specifications ... 243
Step two: Check the environment ....... 243
Step three: Set the individual tray alignment 244
Try a different print driver .... 244
Check the EconoMode settings ....... 245
Adjust print density ... 245
Print quality troubleshooting guide .... 247
Introduction . 248
Toner cartridges ......... 249
Check toner-cartridge status ... 249
Visually inspect the toner cartridge or cartridges .... 249
Check the paper-type setting for the print job ..... 250
Check paper and the printing environment 250
Information to collect 251
Product specific image defects .... 251
Resolving print quality problems .... 251
Introduction ........ 251
Troubleshoot print quality problems .. 252
Repetitive image defect ruler .......... 259
Use a ruler to measure between repetitive defects . 260
ENWW xi
Printer specific image defects ......... 263
Image defect events ...... 263
Clean the printer . 279
Clean the paper path ......... 279
Print a cleaning page ......... 279
Check the scanner glass for dirt and smudges (MFP) ... 280
Clean the pickup rollers and separation pad in the document feeder (MFP) 282
Clean the Tray 1 roller and separation pad ........ 284
Step 1: Clean the Tray 1 roller .......... 284
Step 2: Clean the separation pad assembly .......... 285
Clean the Tray 2-X rollers .. 287
Step 1: Clean the Tray 2-X rollers .... 287
Solve paper handling problems .......... 294
Printer feeds incorrect page size . 294
Printer pulls from incorrect tray .. 294
Printer will not duplex or duplexes incorrectly .. 294
Paper does not feed from Tray 2-X ......... 295
Output is curled or wrinkled ......... 295
Printer does not pick up paper or misfeeds ....... 296
The printer does not pick up paper . 296
The printer picks up multiple sheets of paper ...... 297
The document feeder jams, skews, or picks up multiple sheets of paper (MFP) ........ 297
Paper does not feed automatically . 297
Clear paper jams ..... 299
Paper path jam sensor locations ..... 300
Paper jam locations (M631, M632, and M633) ..... 307
Paper jam locations (M607, M608, and M609) ..... 308
Auto-navigation for clearing jams ... 308
Experiencing frequent or recurring paper jams? .. 308
Clear paper jams in the document feeder .. 310
Clear paper jams in Tray 1(M631, M632, and M633) ........ 312
Clear paper jams in Tray 1 (M607, M608, and M609) ....... 312
Clear paper jams in Trays 2, 3, 4, or 5 (M631, 632, and 633) ..... 317
Clear paper jams in Trays 2, 3, or 4 (M607, M608, and M609) .... 317
Clear paper jams in the 2,550-sheet high-capacity input tray (M631, M632, and
M633) ... 325
Clear paper jams in the 2,100-sheet high-capacity input tray (M607, M608, and
M609) ... 325
Clear paper jams in the right door and fuser area (M631, M632, and M633) ... 331
Clear paper jams in the rear door and fuser area (M607, M608, and M609) .... 334
Clear paper jams in the output bin (M631, M632, and M633) ..... 337
xii ENWW
Clear paper jams in the output bin (M607, M608, and M609) ..... 337
Clear paper jams in the duplexer (M631, M632, and M631) ....... 339
Clear paper jams in the duplexer (M607, M608, and M609) ....... 341
Clear paper jams in the envelope feeder (M631, M632, and M633) ...... 343
Clear paper jams in the envelope feeder (M607, M608, and M609) ...... 343
Clear paper jams in the HP Stapling Mailbox (M631, M632, and M633) 347
Clear paper jams in the HP Stapling Mailbox accessory (M607, M608, and M609) ..... 347
Clear staple jams (M631, M632, and M633) .......... 350
Clear staple jams (M607, M608, and M609) .......... 350
Change jam recovery . 356
Solve performance problems ... 357
Factors affecting print performance ....... 357
Print speeds . 358
The printer does not print or it prints slowly ..... 359
The printer prints slowly ... 359
Solve connectivity problems .... 361
Solve wired network problems .... 361
Introduction .... 361
Poor physical connection ...... 361
The computer is unable to communicate with the printer .......... 361
The printer is using incorrect link and duplex settings for the network .......... 362
New software programs might be causing compatibility problems ..... 362
The computer or workstation might be set up incorrectly ......... 362
The printer is disabled, or other network settings are incorrect 362
Solve wireless network problems 362
Introduction .... 363
Wireless connectivity checklist ........ 363
The printer does not print after the wireless configuration completes 364
The printer does not print, and the computer has a third-party firewall installed ..... 364
The wireless connection does not work after moving the wireless router or printer . 364
Cannot connect more computers to the wireless printer 364
The wireless printer loses communication when connected to a VPN .. 365
The network does not appear in the wireless networks list ....... 365
The wireless network is not functioning .... 365
Reduce interference on a wireless network .......... 365
Service mode functions . 366
Service menu .......... 366
Printer resets .......... 371
Restore factory-set defaults 371
Printer cold reset ....... 371
Format Disk and Partial Clean functions 373
ENWW xiii
Active and repository firmware locations .. 373
Partial Clean .... 373
Execute a Partial Clean .. 374
Format Disk ..... 374
Execute a Format Disk ... 375
Firmware upgrades ........ 377
Determine the installed revision of firmware .... 378
Perform a firmware upgrade ....... 380
HP Embedded Web Server .... 380
USB flash drive (control-panel menu) ........ 381
USB flash drive (Pre-boot menu) ..... 383
Solve fax problems (M631, M632, M633) ...... 385
Solve email problems (M631, M632, M633) .. 385
Appendix A Printer specifications .... 387
Printer dimensions ........ 388
Printer dimensions (M607, M608, M609) .......... 388
Printer dimensions (M631, M632, M633) .......... 391
Printer space requirements ...... 394
Power consumption, electrical specifications, and acoustic emissions .... 394
Operating environment range .. 394
Certificate of Volatility ... 395
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