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惠普M806/M830打印机维修手册故障诊断错误代码查询拆装图解资料
发布时间：2020-02-11 12:11   浏览次数： 次　　
惠普M806/M830打印机维修手册包含维修拆装手册和步骤诊断排除手册。包含工作原理、步骤代码查询、维修模式、部件拆装更换等章节，同时给出了维修手册的获取途径
惠普M806/M830打印机维修手册
需要惠普M806/M830打印机维修手册可以访问下淘宝链接联系咨询客服：
https://item.taobao.com/item.htm?id=611639732863
惠普M806/M830打印机维修手册部分目录译文
1移除和替换1
移除和替换策略2
拆卸和更换过程中的注意事项
所需工具3
类型的螺丝........3.
服务方法……3.
在执行服务....之前4
在执行服务.......4
部分取消订单. .4
客户自己维修总成..........5
碳粉匣.........5
重新安墨盒7
转动轴装配……8
双工器........9
熔化炉。
删除fuser .........10
格式化程序.....12
删除格式化程序. .12
重新格式化程序. .15
硬盘驱动器(HDD)或固态存储器(SSM)……16
识别组件类型…16
移除硬盘.........17
重新安装硬盘.........18
删除SSM(仅M806) 19
重新安装SSM(仅M806) 21
重新安装产品固件。22
内存DIMM ........24
删除内存DIMM…24
重新安装内存DIMM…25
传真PCA(仅M830)26
删除传真PCA(仅M830)……26
惠普M806/M830打印机维修故障排除手册部分目录译文
表的内容
1操作理论1
基本操作....2
操作顺序.........3.
正常操作程序。3.
Formatter-control系统..........5
格式化程序硬件. .5
控制面板。6
电子驱动系统....7
直流控制器。8
Fuser-control电路13
熔断器加热器保护
低压电源。16
过流/过压保护。18
19 . a)【句意】高压电源
激光/扫描仪系统. .21
图像形成系统..........22
图像形成过程……23
碳粉匣.......24
碳粉匣的设计。24
No-shake碳粉. .25
墨盒存储芯片。25
爽肤水密封.........25
碳粉水平检测....25
扫描/ ........图像捕获系统26
扫描仪.......26
文档供料系统……27
文档馈电传感器.......28
文件馈线单工操作。29
文件馈线双工操作…30.
文件送纸控制和deskew 32
文件馈线纸的选择和分离33
文件送纸器、纸塞、纸翅……34
文件馈线单路选择器…35
文件馈线白背……35
2解决问题。127
解决问题清单.......128
菜单.......地图130
预启动菜单选项131
当前设置页面..........138
故障诊断过程.......139
确定问题源…139
故障诊断流程图.....139
电源子系统。140
接通电源的检查........140
接通电源的故障诊断概述……140
控制面板检查.......141
控制面板诊断流程图。144
触摸屏黑色，白色，或暗淡(无图像)…145
触摸屏反应很慢，或者需要多次按下才能反应146
触摸屏有一个反应迟钝的区域147
没有控制面板的声音…148
Home键没有响应…149
硬件集成口袋(HIP)功能不正常(控制面板功能)…150
扫描子系统........150
故障排除工具.......151
单个组件诊断..........151
领导诊断.........151
了解格式化程序上的灯光……151
发动机诊断.....156
击败联锁.........156
禁用盒检查……157
发动机测试按钮。158
纸张路径测试158
纸张路径传感器测试……159
手动传感器
（其他部分译文略）
需要惠普M806/M830打印机维修手册可以访问下淘宝链接联系咨询客服：
https://item.taobao.com/item.htm?id=611639732863
惠普M806/M830打印机维修拆装手册部分目录原文
Table of contents
1 Removal and replacement.......... 1
Removal and replacement strategy...... 2
Cautions during removal and replacement 2
Required tools 3
Types of screws........ 3
Service approach...... 3
Before performing service.... 4
After performing service....... 4
Parts removal order.. 4
Customer-self repair assemblies.......... 5
Toner cartridge......... 5
Reinstall the toner cartridge...... 7
Transfer-roller assembly...... 8
.... 8
Duplexer........ 9
Fuser. 10
Remove the fuser......... 10
Formatter..... 12
Remove the formatter.. 12
Reinstall the formatter.. 15
Hard-disk drive (HDD) or solid-state memory(SSM)...... 16
Identify the component type.... 16
Remove the HDD......... 17
Reinstall the HDD......... 18
Remove the SSM (M806 only) 19
Reinstall the SSM (M806 only) 21
Reinstall the product firmware. 22
Memory DIMM........ 24
Remove the memory DIMM.... 24
Reinstall the memory DIMM.... 25
Fax PCA (M830 only)........ 26
Remove the fax PCA (M830 only)...... 26
ENWW v
Not Final
Document feeder mylar strip (M830 only) 27
Install a replacement document feeder mylar strip (M830 only).... 28
Document feeder white backing (M830 only)..... 30
Install a replacement document feeder white backing (M830 only).......... 31
Background selector (M830 only). 35
Reinstall the background selector (M830 only)........ 37
Control-panel assembly (M806 only)....... 38
Reinstall the control-panel assembly (M806 only)... 43
Keyboard assembly (M830 only).. 44
Remove the keyboard assembly (M830 only).......... 44
Reinstall the keyboard assembly (M830 only)......... 48
Control-panel assembly (M830 only)....... 52
Reinstall the control-panel assembly (M830 only)... 55
Pickup, feed, and separation rollers and pads......... 57
Document-feeder roller (M830 only)........ 58
Remove the document-feeder roller (M830 only)..... 58
Reinstall the document-feeder roller (M830 only).... 59
Document-feeder separation pad (M830 only)... 60
Remove the document-feeder separation pad (M830 only) 60
Reinstall the document-feeder separation pad (M830 only).......... 62
Tray 1 rollers 65
Reinstall the Tray 1 rollers...... 67
Tray 2 and Tray 3 rollers.... 68
Reinstall the Tray 2 and Tray 3 rollers.......... 69
High-capacity input (HCI) rollers... 70
Reinstall the HCI rollers.......... 71
Covers and doors......... 72
Location of major components...... 73
Scanner back cover (M830 only).. 75
Scanner left cover (M830 only)..... 76
Remove the scanner left cover (M830 only). 76
Scanner right cover (M830 only)... 78
Remove the scanner right cover (M830 only).......... 78
Scanner front cover (M830 only).. 80
Remove the scanner front cover (M830 only).......... 80
Tray 1 (multipurpose tray).. 84
Tray 2 and Tray 3... 86
Face-up tray (output bin)... 87
Hardware integration pocket (HIP) cover (M806 only)... 88
Reinstall the HIP cover (M806 only)... 90
Hardware integration pocket (HIP) cover (M830 only)... 91
vi ENWW
Not Final
Reinstall the HIP cover (M830 only)... 93
Control-panel base cover (M806 only)..... 94
Remove the control-panel base cover (M806 only). 94
Reinstall the control-panel base cover (M806 only). 96
Right top cover (M806 only).......... 98
Remove the right top cover (M806 only)....... 98
Reinstall the right top cover (M806 only)..... 100
Left top cover (M806 only).......... 102
Remove the left top cover (M806 only)....... 102
Reinstall the left top cover (M806 only)....... 103
Front door assembly........ 104
Reinstall the front door assembly..... 105
Front inner cover... 106
Remove the front inner cover 106
Reinstall the front inner cover.......... 108
Left rear cover....... 109
Reinstall the left rear cover... 109
Rear cover. 110
Reinstall the rear cover......... 111
Right rear cover.... 113
Remove the right rear cover.. 113
Left door assembly.......... 116
Right door assembly........ 118
Remove the right door assembly..... 118
Reinstall the right door assembly..... 120
Left front cover...... 121
Upper left cover (M806 only)...... 122
Remove the upper left cover (M806 only)... 122
Reinstall the upper left cover (M806 only)... 123
Upper left cover (M830 only)...... 124
Remove the upper left cover (M830 only)... 124
Reinstall the upper left cover (M830 only)... 125
Right lower front cover..... 126
Right lower cover.. 128
Remove the right lower cover.......... 128
Main assemblies......... 130
Location of major components.... 132
Scanner control board (SCB) (M830 only)........ 135
Remove the SCB (M830 only)......... 135
Install a replacement SCB (M830 only)....... 140
Document feeder assembly (M830 only).......... 141
Remove the document feeder assembly (M830 only)....... 141
Reinstall the document feeder assembly (M830 only)...... 145
Scanner assembly (M830 only).. 146
Remove the scanner assembly (M830 only).......... 146
Reinstall the scanner assembly (M830 only)......... 149
Cartridge-release lever.... 151
Remove the cartridge-release lever. 151
Registration-jam-removal knob... 154
Reinstall the registration-jam-removal knob 155
Power supply fan.. 157
Remove the power supply fan.......... 157
Reinstall the power supply fan......... 158
Cartridge fan......... 160
Remove the cartridge fan...... 160
Reinstall the cartridge fan..... 163
Controller fan........ 164
Remove the controller fan..... 164
Reinstall the controller fan..... 166
Paper-pickup assembly... 167
Remove the paper-pickup assembly 167
Registration assembly..... 171
Remove the registration assembly... 171
Auto-close assembly........ 173
Remove the auto-close assembly.... 173
Reinstall the auto-close assembly.... 176
Low-voltage power supply (M806 only). 177
Remove the low-voltage power supply (M806 only)......... 177
Low-voltage power supply (M830 only). 179
Remove the low-voltage power supply (M830 only)......... 179
High-voltage power supply (M806 only) 182
Remove the high-voltage power supply (M806 only)........ 182
Reinstall the high-voltage power supply (M806 only).. 183
High-voltage power supply (M830 only) 184
Remove the high-voltage power supply (M830 only)........ 184
Reinstall the high-voltage power supply (M830 only).. 186
DC controller (M806 only) 187
Remove the DC controller (M806 only)....... 187
DC controller (M830 only) 190
Remove the DC controller (M830 only)....... 190
Cartridge contact assembly........ 193
Remove the cartridge contact assembly..... 193
Reinstall the cartridge contact assembly..... 194
Drum motor 195
Remove the drum motor....... 195
Drive assembly (M806 only)....... 196
Remove the drive assembly (M806 only).... 196
Reinstall the drive assembly (M806 only)... 198
Drive assembly (M830 only)....... 199
Remove the drive assembly (M830 only).... 199
Reinstall the drive assembly (M830 only)... 201
Transfer paper-feed assembly.... 202
Remove the transfer paper-feed assembly. 202
Reinstall the transfer paper-feed assembly. 203
Transfer-holder assembly 205
Remove the transfer-holder assembly........ 206
Reinstall the transfer-holder assembly........ 207
Cartridge-lifter assembly (M806 only).... 208
Remove the cartridge-lifter assembly (M806 only). 208
Reinstall the cartridge-lifter assembly (M806 only) 214
Cartridge-lifter assembly (M830 only).... 217
Remove the cartridge-lifter assembly (M830 only). 217
Reinstall the cartridge-lifter assembly (M830 only) 224
Driver PCA. 228
Remove the driver PCA........ 228
Reinstall the driver PCA........ 229
Laser/scanner assembly.. 231
Remove the laser/scanner assembly.......... 231
Face-down paper-delivery assembly (M806 only)....... 234
Remove the face-down paper-delivery assembly (M806 only).... 234
Paper-delivery fan assembly (M830 only)........ 237
Remove the paper-delivery fan assembly (M830 only)..... 237
Reinstall the paper-delivery fan assembly (M830 only).... 241
Fuser drive assembly....... 242
Remove the fuser drive assembly.... 243
Reinstall the fuser drive assembly... 246
Power switch assembly... 247
Remove the power switch assembly 247
Reinstall the power switch assembly.......... 247
Interconnect PCA.. 248
Remove the interconnect PCA......... 248
Reinstall the interconnect PCA........ 250
Formatter cage..... 252
Remove the formatter cage... 252
Reinstall the formatter cage.. 253
Fuser bias contact assembly...... 254
Remove the fuser bias contact assembly... 255
Reinstall the fuser bias contact assembly... 256
Cooling-unit assembly..... 258
Remove the cooling-unit assembly.. 258
Reinstall the cooling unit assembly.. 260
Tag assembly....... 261
Remove the tag assembly..... 261
Option-connector assembly........ 263
Remove the option-connector assembly..... 263
Reinstall the option-connector assembly.... 266
Input accessory.......... 267
High capacity input feeder.......... 268
Location of major components......... 268
HCI right tray... 272
HCI left tray..... 273
HCI rear and right-rear corner covers......... 274
HCI right door assembly........ 276
Remove the HCI right door assembly.... 276
HCI left cover.. 277
Remove the HCI left cover......... 277
HCI center right cover 278
Remove the HCI center right cover....... 278
HCI lower right cover.. 280
Remove the HCI lower right cover......... 280
HCI right tray pickup motor... 282
Remove the HCI right tray pickup motor.......... 282
HCI right tray pickup drive..... 283
Remove the HCI right tray pickup drive. 283
HCI left tray pickup motor...... 284
Remove the HCI left tray pickup motor.. 284
HCI left tray pickup drive....... 285
Remove the HCI left tray pickup drive... 285
HCI merge drive assembly.... 286
Remove the HCI merge drive assembly 286
HCI right tray lifter drive assembly... 287
Remove the HCI right tray lifter drive assembly.......... 287
HCI left tray lifter drive assembly..... 288
Remove the HCI left tray lifter drive assembly. 288
HCI right tray media-level sensor assembly 289
Remove the HCI right tray media-level sensor assembly....... 289
HCI left tray media-level sensor assembly.. 290
Remove the HCI left tray media-level sensor assembly......... 290
HCI right tray automatic close assembly..... 291
Remove the HCI right tray automatic close assembly. 291
HCI left tray automatic close assembly....... 292
Remove the HCI left tray automatic close assembly... 292
HCI right tray pickup assembly........ 293
Remove the HCI right tray pickup assembly.... 293
HCI left tray pickup assembly 295
Remove the HCI left tray pickup assembly....... 295
HCI merge assembly.. 297
Remove the HCI merge assembly......... 297
HCI controller PCA..... 299
Remove the HCI controller PCA. 299
Finishing accessories. 300
Identify the finishing accessories 301
Disconnect a finishing accessory from the product..... 303
Identifying finishing accessory covers and doors........ 305
Shared finishing accessory assemblies. 307
Upper cover lock assembly... 309
Right cover assembly. 311
Pre-reverse cover assembly. 312
Remove the pre-reverse cover assembly......... 312
Rear reverse cover assembly.......... 314
Remove the rear reverse cover assembly........ 314
Upper reverse cover assembly........ 316
Remove the upper reverse cover assembly..... 316
Bin cable guide cover. 317
Reinstall the bin cable guide cover........ 320
Open/closed stepped cover assembly........ 321
Upper stepped cover assembly........ 322
Lower stepped cover assembly........ 324
Remove the lower stepped cover assembly..... 324
Reinstall the lower stepped cover.......... 327
Top door assembly..... 328
Front door........ 330
Remove the front door..... 330
Remove only the front door........ 331
Inner upper cover assembly.. 333
Inner upper cover assembly (remove)... 334
Clutch assembly (front side).. 336
Remove the clutch assembly (front side)......... 336
Sensor switch assembly........ 337
Remove the sensor switch assembly.... 337
Inner lower cover assembly.. 339
Inner lower cover assembly (remove)... 341
Front foot cover assembly..... 344
Remove the front foot cover assembly.. 344
Lower lock release handle assembly.......... 347
Remove the lower lock release handle cover assembly......... 347
Rear cover assembly. 349
Remove the rear cover assembly.......... 349
Remove only the rear cover....... 351
Main controller PCA assembly......... 353
Remove the main controller PCA assembly..... 353
Entrance upper guide assembly....... 368
Remove the entrance upper guide assembly... 368
Rear foot cover assembly..... 371
Remove the rear foot cover assembly... 371
Stack wall upper assembly and upper wall guide assembly........ 375
Remove the stack wall upper cover assembly. 375
Upper crossmember assembly........ 378
Remove the upper crossmember assembly..... 378
Reinstall the upper crossmember assembly..... 386
Paper feed drive assembly.... 390
Remove the paper feed drive assembly 390
Pressure roller assembly....... 392
Remove the pressure roller assembly... 392
Stack upper bin and lower bin assemblies.. 397
Remove the stack upper bin and lower bin assembly. 397
Reinstall the stack upper bin and lower bin assemblies......... 400
Height wall assembly. 401
Remove the height wall center assembly......... 401
Reinstall the height wall assembly......... 402
Paper face sensor and flag assembly......... 403
Remove the paper face sensor and flag assembly..... 403
Staple sub assembly.. 408
Remove the staple sub assembly.......... 408
Staple connecting cable assembly... 411
Remove the staple connecting cable assembly.......... 411
Staple assembly......... 413
Remove the staple assembly..... 413
Paper detect holder assembly.......... 417
Remove the paper detect holder assembly...... 417
Reinstall the paper detect holder assembly...... 418
Operation tray assembly....... 419
Remove the operation tray assembly.... 420
Reinstall the operation tray assembly.... 426
Swing guide assembly.......... 430
Remove the swing guide assembly....... 431
Reinstall the swing guide assembly....... 437
Return roller assembly.......... 441
Remove the return roller assembly........ 442
Clutch assembly (rear side).. 443
Remove the clutch assembly (rear side).......... 443
Stack ejection motor assembly........ 446
Remove the stack ejection motor assembly..... 446
Press motor assembly 450
Remove the press motor assembly....... 450
Common driver PCA assembly........ 454
Remove the common controller PCA.... 454
Interface cable assembly...... 456
Remove the interface cable assembly... 456
Reverse driver PCA assembly......... 458
Remove the reverse driver PCA assembly....... 458
Reverse assembly...... 459
Remove the reverse assembly... 459
Paper pass assembly. 462
Remove the paper pass assembly........ 462
Booklet maker accessory. 466
Knob..... 467
Saddle output bin assembly.. 468
Reinstall the saddle output bin... 469
Right cover assembly (BM PCA)...... 470
Remove the right cover assembly (BM PCA)... 470
Booklet maker controller PCA.......... 471
Remove the booklet maker controller PCA...... 471
Inner side plate assembly..... 472
Remove the inner side plate assembly.. 472
Before reinstalling the inner side plate assembly........ 476
ENWW xiii
Not Final
Guide sensor assembly......... 479
Remove the guide sensor assembly..... 479
Guide motor assembly.......... 481
Remove the guide motor assembly....... 481
Saddle motor assembly......... 483
Remove the saddle motor assembly (SS and BM)...... 483
Saddle feed motor assembly. 485
Remove the saddle feed assembly....... 485
Folding-motor mount assembly........ 489
Remove the motor mount assembly...... 489
Reinstall the folding-motor mount assembly..... 493
Delivery switch mount assembly...... 494
Remove the delivery switch mount assembly... 494
Saddle stapler assembly....... 497
Remove the saddle stapler assembly.... 497
Lower left guide assembly..... 499
Remove the lower left guide assembly.. 499
Saddle delivery inner cover, front assembly.......... 501
Remove the saddle delivery inner cover, front assembly....... 501
Saddle delivery inner cover, rear assembly 503
Remove the saddle delivery inner cover, rear assembly........ 503
Saddle guide assembly......... 505
Remove the saddle guide assembly...... 506
Reinstall the saddle guide assembly..... 509
Saddle feed assembly 511
Remove the saddle feed assembly....... 511
Saddle assembly........ 514
Remove the saddle assembly.... 515
Reinstall the saddle assembly.... 523
Upper delivery guide assembly........ 524
Remove the upper delivery guide assembly..... 524
Saddle paper delivery assembly...... 526
Remove the saddle paper delivery assembly... 526
Saddle rear end sensor assembly.... 531
Remove the saddle rear end sensor assembly 531
Stapler/stacker and stapler/stacker with hole punch accessories..... 537
Punch controller PCA assembly....... 538
Remove the punch controller PCA assembly... 538
Dust collector assembly........ 539
Punch inner cover assembly. 540
Remove the punch inner cover assembly........ 540
Punch top cover......... 541
Remove the punch top cover...... 541
Punch hole assembly. 545
Remove the punch hole assembly........ 545
Reinstall the punch hole assembly........ 548
2 Parts and diagrams...... 551
Order parts by authorized service providers.......... 552
Order parts, accessories, and supplies. 552
Related documentation and software.... 552
Supplies part numbers..... 553
Customer self-repair parts.......... 553
Service replacement parts.......... 555
Accessories.......... 556
How to use the parts lists and diagrams..... 556
Assembly locations..... 557
Base product (no optional trays or accessories).......... 557
Document feeder and scanner (M830).. 560
High capacity input (HCI) feeder. 561
Finishing accessories...... 562
Document feeder and scanner assemblies (M830) 564
Document feeder assemblies (M830)......... 566
Scanner assemblies (M830).. 570
Covers.. 572
Internal assemblies.... 574
Internal assemblies (1 of 4)........ 574
Internal assemblies (2 of 4)........ 576
Internal assemblies (3 of 4)........ 578
Internal assemblies (4 of 4)........ 580
3500-sheet paper feeder (HCI)........ 582
3500-sheet paper feeder covers. 582
3500-sheet paper deck components (1 of 2).... 584
Stapler stacker/booklet maker.......... 588
Stapler stacker covers..... 588
Booklet maker covers...... 590
Finisher main body (1 of 3)......... 592
Finisher main body (2 of 3)......... 594
Finisher main body (3 of 3)......... 596
Stapler/stacker finisher main body......... 598
Booklet maker finisher main body.......... 600
Booklet maker saddle assembly. 602
Alphabetical parts list. 606
Numerical parts list..... 617
Index.......... 629
惠普M806/M830打印机维修故障诊断排除手册部分目录原文
Table of contents
1 Theory of operation.......... 1
Basic operation.... 2
Sequence of operation......... 3
Normal sequence of operation.. 3
Formatter-control system.......... 5
Formatter hardware.. 5
Control panel. 6
Engine-control system.... 7
DC controller.. 8
Motors.... 11
Fans....... 12
Fuser-control circuit 13
Fuser heater protection 15
Low-voltage power supply. 16
Over-current/over-voltage protection. 18
High-voltage power supply 19
Laser/scanner system.. 21
Image-formation system.......... 22
Image formation process... 23
Toner cartridge....... 24
Toner cartridge design. 24
No-shake toner.. 25
Toner cartridge memory chip.. 25
Toner seal......... 25
Toner level detection.... 25
Scanning/image capture system........ 26
Scanner....... 26
Document feeder system... 27
Document feeder sensors....... 28
Document feeder simplex operation.. 29
Document feeder duplex operation.... 30
Document feeder paper control and deskew 32
Document feeder paper pick and separation 33
Document feeder paper stopper & fins......... 34
Document feeder simplex selector..... 35
Document feeder white backing......... 35
Document feeder duplex selector...... 36
Document feeder hinge 37
Pickup, feed, and delivery system...... 39
Photo sensors and switches......... 40
Motors and solenoids......... 42
Pickup and feed system..... 43
Media-size detection.... 43
Media-level detection... 43
Multi-feed prevention.... 43
Transparency media detection 44
Fuser-wrapping jam detection. 44
Tray 1 44
Tray 1 driver PCA......... 44
Tray 1 power supply..... 44
Tray 1 sequence of operation. 45
Tray 1 pickup and feed. 45
Tray 1 jam detection..... 45
Tray 2 and Tray 3... 46
Tray 2 cassette pickup. 46
Tray 2 cassette multiple-feed prevention...... 48
Tray 2 cassette media-size detection and Tray 2 cassette-presence
detection. 49
Tray 2 cassette lift-up operation......... 50
Tray media-presence detection.......... 52
Jam detection......... 53
3,500-sheet high-capacity input (HCI) feeder 57
HCI electrical components. 59
HCI motor control.... 61
HCI motor failure detection..... 62
HCI pickup-and-feed operation..... 63
HCI lift-up operation..... 64
HCI cassette media-size detection and cassette-presence detection....... 65
Additional HCI pickup and feed functions 65
HCI jam detection... 66
Stapler/stacker and stapler/stacker with hole punch 68
Stapler/stacker motors....... 72
Motor failure detection.. 72
Feed-and-delivery operation......... 74
Switchback assembly... 77
Straight feed 77
Switchback feed to the pass-through assembly/hole-puncher
assembly (without hole punching operation)...... 78
Switchback feed to the hole-puncher assembly (with hole
punching operation) 79
Hole puncher assembly 81
Side registration operation. 82
Hole punching operation (2-hole/3-hole puncher assembly).... 83
Hole punching operation (2-hole/4-hole puncher assembly).... 85
Stapler/stacker assembly........ 87
Swing height control.......... 90
Process output bin paper-stacking operation 91
Offset operation. 91
Stack trailing-edge assist operation... 94
Stack delivery operation.......... 94
Staple operation 94
Shift the staple unit..... 100
Stack operation (stapler/stacker and booklet maker)........ 102
Output bin operation........ 102
Shutter operation.. 105
Jam detection....... 105
Stapler/stacker jam detection 105
Switchback assembly jam detection 106
Hole puncher assembly jam detection........ 108
Stapler/stacker assembly jam detection...... 109
Booklet maker. 111
Electrical circuitry for the booklet maker unit.... 113
Basic operation of the booklet maker.... 113
Construction of the booklet-maker-unit control system 117
Booklet maker motors...... 118
Booklet maker paper feed and delivery. 119
Booklet maker jam detection...... 125
Booklet maker delivery modes.... 126
2 Solve problems. 127
Solve problems checklist....... 128
Menu map....... 130
Preboot menu options 131
Current settings pages.......... 138
Troubleshooting process....... 139
Determine the problem source... 139
Troubleshooting flowchart..... 139
Power subsystem. 140
Power-on checks........ 140
Power-on troubleshooting overview...... 140
Control-panel checks....... 141
Control-panel diagnostic flowcharts. 144
Touchscreen black, white, or dim (no image)... 145
Touchscreen is slow to respond or requires multiple presses to
respond...... 146
Touchscreen has an unresponsive zone.......... 147
No control-panel sound... 148
Home button is unresponsive..... 149
Hardware integration pocket (HIP) is not functioning (control
panel functional)... 150
Scanning subsystem........ 150
Tools for troubleshooting....... 151
Individual component diagnostics.......... 151
LED diagnostics......... 151
Understand lights on the formatter........ 151
Engine diagnostics..... 156
Defeating interlocks......... 156
Disable cartridge check... 157
Engine test button. 158
Paper path test 158
Paper path sensors test........ 159
Manual sensor and tray/bin manual sensor tests... 160
Manual sensor test.......... 160
Tray/bin manual sensor test....... 161
Print/stop test.. 163
Component tests........ 163
Control-panel tests.......... 163
Component test (special-mode test)...... 164
Finishing accessory component test..... 166
Scanner tests M830... 202
Scanner tests........ 202
Diagrams... 204
Block diagrams 205
Location of connectors.......... 215
DC controller PCA connectors.... 215
High capacity input (HCI) feeder controller PCA connectors.. 217
Finishing accessories (all) controller PCA connectors 218
Plug/jack locations..... 220
Locations of major components....... 222
Base product........ 222
High capacity input (HCI) feeder 227
Finishing accessories...... 231
General timing chart... 234
Circuit diagrams......... 235
Internal print-quality test pages... 245
Print quality troubleshooting pages.. 245
Fuser test page.......... 247
Cleaning page. 248
Enable and configure auto cleaning...... 248
Print configuration page........ 249
Configuration page.......... 249
HP embedded Jetdirect page..... 251
Finding important information on the configuration pages...... 253
Print quality troubleshooting tools.......... 254
Repetitive defects ruler......... 254
Control-panel menus....... 255
Administration menu.. 255
Reports menu....... 255
General Settings menu.... 257
Copy Settings menu (M830 only).......... 266
Scan/Digital Send Settings menu (M830 only). 273
Fax Settings menu (M830 only).. 284
General Print Settings menu...... 297
Default Print Options menu........ 300
Display Settings menu..... 302
Manage Supplies menu... 304
Manage Trays menu........ 308
Network Settings menu... 310
Troubleshooting menu..... 322
Device Maintenance menu.... 325
Backup/Restore menu..... 325
Calibration/Cleaning menu (M830)........ 325
Calibration/Cleaning menu (M806)........ 328
USB Firmware Upgrade menu... 329
Service menu........ 329
Interpret control-panel messages and event log entries......... 329
10.XX.YZ Error Messages.... 329
10.00.00 e-Label Memory Error.. 329
10.00.10 e-Label Missing Memory Error.......... 330
10.00.50 Cartridge seal roll up error...... 330
10.23.50..... 330
10.23.51..... 331
10.23.52..... 331
10.23.70 Printing Past Very Low 331
10.32.00 Unauthorized supply.... 331
10.XX.33 Used Supply In Use.... 332
10.XX.34 Used Supply In Use.... 332
10.XX.40 Genuine HP Supplies Installed......... 332
10.XX.41 Unsupported Supply in Use... 332
10.XX.70 Printing past very low.. 332
10.YY.15 Install <supply> 333
10.YY.35 Incompatible <supply> 333
11.XX.YZ Error Messages.... 333
11.00.01 or 11.00.02 Internal clock error.......... 333
13.XX.YZ Error Messages.... 334
13.60.Az.... 334
13.60.Dz.... 334
13.60.FF.... 336
13.64.Az.... 336
13.64.Dz.... 337
13.67.Az.... 338
13.67.Dz.... 338
13.67.FF.... 339
13.68.Az.... 340
13.68.Dz.... 340
13.69.Az.... 341
13.69.Dz.... 342
13.84.Az.... 342
13.89.3z..... 343
13.90.Az.... 343
13.90.Dz.... 344
13.92.FF.... 345
13.94.Az.... 346
13.94.Dz.... 346
13.96.33..... 347
13.97.33..... 347
13.98.A3.... 348
13.98.D3.... 348
13.A1.D1.... 348
13.A1.FF.... 349
13.A2.D2.... 349
13.A2.FF.... 350
13.A3.D3.... 351
13.A3.FF.... 351
13.A4.D4.... 352
13.A4.FF.... 353
13.A5.D5.... 353
13.A5.FF.... 354
13.A7.D4.... 355
13.A7.D5.... 356
13.A7.FF.... 356
13.A8.D2.... 357
13.A8.D3.... 358
13.A8.D4 or 13.A8.D4..... 358
13.AA.EE... 359
13.AB.EE... 359
13.B2.Az.... 360
13.B2.Dz.... 361
13.B2.FF.... 362
13.B4.FF.... 363
13.B9.Az.... 363
13.B9.Bz.... 364
13.B9.Cz.... 365
13.B9.Dz.... 367
13.B9.FF.... 368
13.BA.EE... 368
13.BB.EE... 369
13.D1.Az.... 369
13.D1.Dz.... 370
13.D1.FF.... 372
13.D2.Az.... 372
13.D2.Dz.... 373
13.D2.FF.... 373
13.D4.Az.... 374
13.D4.Dz.... 374
13.E1.Dz.... 375
13.E1.FF.... 376
13.E6.Az.... 377
13.E6.Dz.... 378
13.E6.FF.... 379
13.EA.EE... 379
13.FF.FF.... 380
30.XX.YZ Error Messages.... 380
30.01.01..... 380
30.01.06..... 380
30.01.08..... 381
30.01.10 (event code) Scanner ADF fan error. 381
30.01.14..... 381
30.01.15..... 382
30.01.18..... 382
30.01.19..... 382
30.01.23 Scanner calibration failure...... 382
30.01.30 or 30.01.32....... 383
30.01.36..... 383
30.01.41..... 383
30.01.42..... 383
30.01.43..... 384
30.01.44..... 384
30.01.45..... 384
30.01.46..... 385
30.01.47..... 385
30.01.48..... 385
30.01.49..... 385
30.01.50..... 386
30.03.14..... 386
30.03.20..... 386
30.03.22..... 386
30.03.23..... 387
30.03.30..... 387
30.03.45..... 387
31.01.02 Jam in document feeder......... 387
31.01.03 Document feeder pick error.... 388
31.XX.YZ Error Messages.... 389
31.03.30..... 389
31.03.31..... 390
31.03.32..... 390
31.08.A1.... 390
31.08.A2.... 390
31.08.A3.... 391
xii ENWW
31.13.01..... 391
31.13.02..... 391
31.13.13..... 392
31.13.14..... 392
31.13.15..... 393
32.08.XX Error Messages..... 393
32.08.A1, 32.08.A2, 32.08.A3.... 393
32.1C.XX... 393
40.XX.YZ Error Messages.... 399
40.00.01 USB I/O buffer overflow To continue, touch “OK”.... 399
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” .. 399
40.00.03 EIO <X> buffer overflow To continue, touch “OK”... 399
40.00.04 EIO <X> bad transmission To continue, touch “OK” ....... 399
40.00.05 Embedded I/O bad transmission To continue, touch
“OK” 399
40.08.0X USB storage accessory removed...... 400
40.0X.05 USB storage accessory removed...... 400
41.XX.YZ Error Messages.... 400
41.01.YZ.... 400
41.02.00..... 401
41.03.FZ Unknown Misprint Error.......... 402
41.03.YZ Unexpected size in envelope feeder To use another
tray, touch "Options "....... 402
41.03.YZ Unexpected size in tray <X>.. 403
41.04.00 Printer Error...... 404
41.05.YZ Unexpected type in tray <X>.. 404
41.XX.YZ Error To continue, touch “OK”.......... 405
42.XX.YY Error Messages.... 406
42.XX.YY Error Event Log message..... 406
44.XX.XX Error Messages.... 406
44.01.XX Error Event log message (MFP Only).......... 406
44.03.XX Error Event log message (MFP Only).......... 406
44.10.XX Error Event log message (MFP Only).......... 406
44.34.XX Error Event log message (MFP Only).......... 407
44.92.XX Error Event log message (MFP Only).......... 407
47.XX.XX Error Messages.... 407
47.00.XX.... 407
47.01.XX.... 407
47.02.XX.... 408
47.03.XX.... 408
47.04.XX.... 408
ENWW xiii
47.05.00..... 408
47.06.XX.... 409
47.WX.YZ Printer Calibration Failed To continue, touch “OK” ....... 409
48.XX.YY Error Messages.... 409
48.XX.YY... 409
49.XX.YY Error Messages.... 410
49.XX.YY Error To continue turn off then on.... 410
50.WX.YZ Error Messages... 411
50.WX.YZ Fuser error To continue turn off then on.... 411
51.XX.YZ, 52.XX.YZ Error Messages......... 415
51.00.10 Beam detect error........ 415
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction 416
52.00.00/52.00.20 Scanner Startup/Rotation error...... 416
54.XX.YZ Error Messages.... 416
54.00.03 (EVENT LOG ONLY)... 416
54.06.21 (EVENT LOG ONLY)... 417
55.XX.YZ, 56.XX.YZ Error Messages......... 417
55.00.01, 55.00.03, 55.00.04 DC controller error........ 417
55.01.06, 55.02.06 DC controller error.. 417
56.00.YY Error...... 418
57.XX.YZ Error Messages.... 418
57.00.01 Error To continue turn off then on...... 418
57.00.02 Error To continue turn off then on...... 418
57.00.03 Error To continue turn off then on...... 419
57.00.03 Error To continue turn off then on...... 419
57.00.04 Error To continue turn off then on...... 419
57.00.04 Error To continue turn off then on...... 420
57.00.05 Error To continue turn off then on...... 420
57.00.06 Error To continue turn off then on...... 420
57.00.07 Error To continue turn off then on...... 421
57.00.08 Error To continue turn off then on...... 421
57.00.09 Error To continue turn off then on...... 421
57.00.10 Error To continue turn off then on...... 421
59.XX.YZ Error Messages.... 422
59.00.30 or 59.00.40....... 422
59.05.50 or 59.05.60....... 422
60.00.0Y, 62.00.00 Error Messages 423
60.00.02 Tray 2 lifting error........ 423
60.00.03 Tray 3 lifting error........ 423
60.00.04 Tray 4 lifting error........ 424
60.00.05 Tray 5 lifting error........ 424
xiv ENWW
62.00.00 No system To continue turn off then on........ 425
65.X0.AZ Error Messages..... 425
65.X0.AZ Output accessory Failure....... 425
66.WX.YZ Error Messages... 426
66.00.20..... 426
66.00.40..... 426
66.00.50..... 427
66.00.77..... 427
66.00.79..... 427
66.00.8Z.... 428
66.12.46..... 428
66.40.YZ.... 429
66.50.00..... 429
66.60.16..... 430
66.60.25..... 430
66.60.27..... 431
66.60.28..... 431
66.60.31..... 431
66.60.32..... 433
66.60.33..... 434
66.60.34..... 435
66.60.48..... 435
66.60.50..... 436
66.80.01..... 436
66.80.02..... 436
66.80.03..... 437
66.80.21..... 438
66.80.22..... 438
66.80.23..... 438
66.80.33..... 438
66.80.35..... 438
66.80.36..... 439
66.80.38..... 440
66.80.46..... 440
66.80.51..... 441
66.80.55..... 441
66.80.56..... 441
66.80.57..... 442
66.80.58..... 442
66.80.59..... 442
66.80.60..... 442
ENWW xv
66.80.61..... 442
66.80.62..... 442
66.80.63..... 443
66.80.64..... 443
66.80.65..... 443
66.80.70..... 443
66.80.71..... 443
66.80.72..... 443
66.80.73..... 444
66.80.74..... 444
66.80.75..... 444
66.80.76..... 444
66.90.10..... 444
66.90.29..... 445
66.90.30..... 446
66.90.41..... 447
66.90.42..... 448
66.90.43..... 449
66.90.44..... 449
66.90.45..... 450
66.90.49..... 451
66.90.50..... 452
69.11.YZ.... 452
70.XX.YY Error Messages.... 453
70.00.00 Error To continue turn off then on...... 453
80.XX.YY, 82.XX.YY Error Messages......... 453
80.0X.YY Embedded Jetdirect Error..... 453
82.73.46, 82.73.47 454
98.0X.0Y Error Messages..... 454
98.00.01 or 98.01.00 Corrupt data in firmware volume.......... 454
98.00.02 Corrupt data in the solutions volume. 454
98.00.03 Corrupt data in the configuration volume...... 455
98.00.04 Corrupt data in the job data volume.. 455
99.XX.YY Error Messages.... 455
99.00.01 Upgrade not performed file is corrupt 455
99.00.02 Upgrade not performed timeout during receive....... 455
99.00.03 Upgrade not performed error writing to disk. 456
99.00.04 Upgrade not performed timeout during receive....... 456
99.00.05 Upgrade not performed timeout during receive....... 456
99.00.06 Upgrade not performed error reading upgrade........ 456
99.00.07 Upgrade not performed error reading upgrade........ 457
99.00.08 Upgrade not performed error reading upgrade........ 457
99.00.09 Upgrade canceled by user...... 457
99.00.10 Upgrade canceled by user...... 457
99.00.11 Upgrade canceled by user...... 458
99.00.12 Upgrade not performed the file is invalid...... 458
99.00.13 Upgrade not performed the file is invalid...... 458
99.00.14 Upgrade not performed the file is invalid...... 458
99.00.2X.... 458
99.01.XX.... 459
99.02.01..... 460
99.02.09..... 460
99.09.60 Unsupported disk......... 460
99.09.61 Unsupported disk......... 460
99.09.62 Unknown disk... 460
99.09.63 Incorrect disk.... 461
99.09.64 Disk malfunction.......... 461
99.09.65 Disk data error.. 461
99.09.66 No disk installed.......... 461
99.09.67 Disk is not bootable please download firmware...... 461
99.09.67 Disk is not bootable please download firmware...... 462
99.XX.YY... 462
Alpha Error Messages 462
<binname> full Remove all paper from bin....... 462
<Supply> low OR Supplies low.. 462
<Supply> very low OR Supplies very low......... 463
<Tray X> lifting..... 463
[File System] device failure To clear touch “OK”......... 464
[File System] file operation failure To clear touch “OK”.......... 464
[File System] file system is full To clear touch “OK”.... 464
[File System] is not initialized..... 464
[File System] is write protected... 464
Accept bad signature....... 464
ADF not detected.. 465
Bad duplexer connection. 465
Bad optional tray connection...... 465
Calibration reset pending. 465
Canceling... 465
Canceling...<jobname>.... 466
Cartridge Low....... 466
Cartridge Memory Abnormal...... 466
Cartridge Out........ 466
ENWW xvii
Checking engine... 466
Checking paper path....... 467
Chosen personality not available To continue, touch “OK”.... 467
Clearing event log. 467
Clearing paper path......... 467
Close Front door... 467
Close Left door..... 468
Close Lower Right door... 468
Close stapler/stacker multi bin mailbox door.... 468
Close top cover..... 469
Close Upper Right Door.. 469
Cooling device...... 469
Data received To print last page press “OK”.... 469
Different paper sizes in job......... 470
EIO <X> disk initializing... 470
EIO <X> disk not functional........ 470
EIO <X> disk spinning up 470
Event log is empty 470
Expected drive missing.... 471
External device initializing.......... 471
Fax is disabled — ignoring call... 471
FIM Load Error Send full FIM on <X> port....... 471
Flatbed cover open or Close Flatbed cover...... 471
Fuser Kit low......... 472
Fuser Kit very low To continue, touch “OK”...... 472
Gateways failed.... 472
Gateways OK....... 472
Genuine HP cartridge installed... 472
Genuine HP supply installed...... 473
HP Secure hard drive disabled... 473
Incompatible <Supply>.... 473
Incompatible supplies...... 473
Initializing..................................................................... 473
Install fuser unit...................................................................... 474
Install supply........................................................................... 474
Internal disk device failure To clear touch “OK”...................... 474
Internal disk file operation failed............................................. 474
Internal disk file system is full................................................. 475
Internal disk is write protected................................................ 475
Internal disk not found............................................................ 475
Internal disk not functional...................................................... 475
xviii ENWW
Internal disk not initialized...................................................... 475
Internal disk spinning up......................................................... 475
Jam in document feeder......................................................... 476
Job not stapled due to mixed sizes........................................ 476
Load Tray <X>: [Type], [Size] To use another tray, press “OK” ..... 476
Loading program <XX>.......................................................... 476
Lower left booklet bin full........................................................ 477
Manually feed output stack Then touch "OK" to print second side . 477
Manually feed: <Type><Size> To use another tray, press “OK” .... 477
Moving solenoid...................................................................... 477
Moving solenoid and motor.................................................... 477
No job to cancel...................................................................... 478
Non HP Supply Installed......................................................... 478
Output Bin Full........................................................................ 478
Output Device detached......................................................... 478
Paused................................................................................... 479
Performing Paper Path Test…............................................... 479
Please Wait............................................................................ 479
Printing Configuration............................................................. 479
Printing Event Log.................................................................. 479
Printing File Directory............................................................. 479
Printing Font List..................................................................... 480
Printing Fuser Test Page........................................................ 480
Printing Help Page.................................................................. 480
Printing Menu Map................................................................. 480
Printing stopped...................................................................... 480
Printing Supplies Status Page................................................ 480
Printing Usage Page............................................................... 481
Printing…engine test.............................................................. 481
Processing job from tray <X>...Do not grab paper until job
completes............................................................................... 481
Processing.............................................................................. 481
Processing...copy <X> of <Y>................................................ 481
RAM disk device failure To clear touch “OK”.......................... 481
RAM disk file operation failed To clear touch “OK”................. 482
RAM disk file system is full To clear touch “OK”..................... 482
RAM disk is write protected To clear touch “OK”.................... 482
RAM disk not initialized.......................................................... 482
Ready..................................................................................... 482
Ready <IP Address>.............................................................. 482
Receiving Upgrade................................................................. 483
Reinsert duplexer................................................................... 483
Remove one toner cartridge................................................... 483
Remove USB accessory......................................................... 483
Replace <Supply>.................................................................. 483
Replace supplies.................................................................... 484
Resend external accessory firmware..................................... 484
Resend Upgrade.................................................................... 485
Restore Factory Settings........................................................ 485
ROM disk device failed To clear touch “OK”.......................... 485
ROM disk file operation failed To clear touch “OK”................ 485
ROM disk file system is full To clear touch “OK”.................... 485
ROM disk is write protected To clear touch “OK”................... 485
ROM disk not initialized To clear touch “OK”.......................... 486
Rotating Motor........................................................................ 486
Size mismatch in Tray <X>..................................................... 486
Sleep mode on....................................................................... 486
Staple Cartridge 2 and 3 very low (warning).......................... 486
Staple Cartridge <X> low (warning)........................................ 487
Staple Cartridge low............................................................... 487
Stapler/Stacker staple jam...................................................... 487
Supplies low........................................................................... 487
Supply Memory Warning........................................................ 487
The unit has corrupt data........................................................ 487
Too many pages in job to staple............................................. 488
Too many pages to make booklet.......................................... 488
Tray <X> [type] [size].............................................................. 488
Tray <X> empty: [Type], [Size]............................................... 488
Tray <X> lifting....................................................................... 489
Tray <X> open........................................................................ 489
Tray <X> overfilled................................................................. 490
Type mismatch Tray <X>....................................................... 490
Unsupported drive installed To continue, touch “OK”............. 490
Unsupported supply in use OR Unsupported supply installed To
continue, touch “OK”............................................................... 491
Unsupported tray configuration.............................................. 491
Unsupported USB accessory detected Remove USB accessory ... 491
Upgrade Error......................................................................... 491
Upper left bin full..................................................................... 491
USB accessory not functional................................................. 492
USB hubs are not fully supported Some operations may not work
properly................................................................................... 492
USB is write protected To clear touch “OK”............................ 492
USB needs too much power................................................... 492
USB needs too much power Remove USB and Then Turn Off
then On................................................................................... 492
USB not initialized.................................................................. 493
USB storage accessory removed Clearing any associated data .... 493
USB storage device failure To clear touch “OK”..................... 493
USB storage file operation failed To clear touch “OK”............ 493
USB storage file system is full To clear touch “OK”................ 493
Used supply installed To continue, touch “OK” OR Used supply
in use Description................................................................... 494
Verifying, Please Wait............................................................ 494
Waiting for Tray <X> to lift...................................................... 494
Windows Login Required to Use this Feature........................ 494
Event log messages................................................................................................ 494
Print or view an event log........................................................................ 495
Clear an event log................................................................................... 495
Clear jams................................................................................................................................ 496
Auto-navigation for clearing jams............................................................................ 496
Experiencing frequent or recurring paper jams?...................................................... 496
Clear jams in the front door..................................................................................... 497
Clear jams in Tray 1................................................................................................. 500
Clear jams in the right door...................................................................................... 503
Clear jams in Tray 2 and Tray 3.............................................................................. 506
Clear jams in Tray 4 and Tray 5.............................................................................. 507
Clear jams in the duplexer....................................................................................... 511
Clear jams in the left door (fuser area).................................................................... 516
Clear jams in the output bin area (M806 only)......................................................... 519
Clear jams in the stapler/stacker accessory............................................................ 521
Clear jams in the stapler/stacker............................................................. 521
Clear connection jams............................................................................. 522
Clear Staple 1 jams................................................................................. 523
Clear jams in the stapler/stacker with hole punch accessory.................................. 527
Clear top left door jams in the stapler/stacker with hole punch accessory ...... 527
Clear a connection jam in the stapler/stacker with hole punch accessory ...... 530
Clear Staple 1 jams................................................................................. 534
Clear jams in the booklet maker accessory............................................................. 538
Clear jams in the front left door of the booklet maker............................. 538
Clear connection jams............................................................................. 541
Clear Staple 1 jams................................................................................. 542
Clear staple jams in the booklet maker................................................... 544
Paper feeds incorrectly or becomes jammed........................................................................... 549
The product does not pick up paper........................................................................ 549
The product picks up multiple sheets of paper........................................................ 549
The document feeder jams, skews, or picks up multiple sheets of paper (M830)... 549
Prevent paper jams.................................................................................................. 550
Use manual print modes.......................................................................................................... 551
Solve image quality problems.................................................................................................. 553
Image defects table................................................................................................. 553
Clean the product..................................................................................................................... 558
Print a cleaning page............................................................................................... 558
Check the scanner glass for dirt or smudges (M830).............................................. 558
Clean the pickup rollers and separation pad in the document feeder (M830)......... 560
Solve performance problems................................................................................................... 561
Solve connectivity problems..................................................................................................... 562
Solve USB connection problems............................................................................. 562
Solve wired network problems................................................................................. 562
Poor physical connection........................................................................ 562
The computer is using the incorrect IP address for the product.............. 562
The computer is unable to communicate with the product...................... 563
The product is using incorrect link and duplex settings for the network.. 563
New software programs might be causing compatibility problems......... 563
The computer or workstation might be set up incorrectly........................ 563
The product is disabled, or other network settings are incorrect............. 563
Service mode functions............................................................................................................ 564
Service menu........................................................................................................... 564
Product resets.......................................................................................................... 567
Restore factory-set defaults.................................................................... 567
Restore the service ID............................................................................. 568
Product cold reset................................................................................... 568
Format Disk and Partial Clean functions................................................................. 569
Active and repository firmware locations................................................. 569
Partial Clean............................................................................................ 569
Execute a Partial Clean.......................................................... 570
Format Disk............................................................................................. 570
Execute a Format Disk........................................................... 571
Solve fax problems................................................................................................................... 572
Checklist for solving fax problems........................................................................... 572
What type of phone line are you using?.................................................. 572
Are you using a surge-protection device?............................................... 572
Are you using a phone company voice-messaging service or an answering
machine?................................................................................................. 572
Does your phone line have a call-waiting feature?................................. 573
Check fax accessory status.................................................................... 573
General fax problems.............................................................................................. 574
The fax failed to send.............................................................................. 574
An Out of Memory status message displays on the product control panel ..... 574
Print quality of a photo is poor or prints as a gray box............................ 574
You touched the Stop button to cancel a fax, but the fax was still sent.. 574
No fax address book button displays...................................................... 574
Not able to locate the Fax settings in HP Web Jetadmin........................ 574
The header is appended to the top of the page when the overlay option is
enabled................................................................................................... 574
A mix of names and numbers is in the recipients box............................. 574
A one-page fax prints as two pages........................................................ 575
A document stops in the document feeder in the middle of faxing.......... 575
The volume for sounds coming from the fax accessory is too high or too
low........................................................................................................... 575
Product upgrades..................................................................................................................... 576
Determine the installed revision of firmware............................................................ 576
Perform a firmware upgrade.................................................................................... 576
HP Embedded Web Server..................................................................... 576
USB flash drive (Preboot menu)............................................................. 577
USB flash drive (control-panel menu)..................................................... 578
Appendix A Service and support............................................................................................................. 579
Hewlett-Packard limited warranty statement............................................................................ 580
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement....... 581
HP policy on non-HP supplies.................................................................................................. 582
HP anticounterfeit Web site...................................................................................................... 583
Data stored on the toner cartridge............................................................................................ 584
End User License Agreement.................................................................................................. 585
OpenSSL.................................................................................................................................. 588
Customer self-repair warranty service...................................................................................... 589
Customer support..................................................................................................................... 590
Appendix B Product specifications.......................................................................................................... 591
Physical specifications............................................................................................................. 592
HP LaserJet Enterprise M806.................................................................................. 592
HP LaserJet Enterprise Flow M830......................................................................... 592
Finishing accessories.............................................................................................. 593
Power consumption, electrical specifications, and acoustic emissions.................................... 593
Environmental specifications.................................................................................................... 593
ENWW xxiii
Appendix C Regulatory information......................................................................................................... 595
FCC regulations....................................................................................................................... 596
Environmental product stewardship program........................................................................... 597
Protecting the environment...................................................................................... 597
Ozone production.................................................................................................... 597
Power consumption................................................................................................. 597
Paper use................................................................................................................ 597
Plastics.................................................................................................................... 597
HP LaserJet print supplies....................................................................................... 597
Return and recycling instructions............................................................................. 598
United States and Puerto Rico................................................................ 598
Multiple returns (more than one cartridge)............................. 598
Single returns......................................................................... 598
Shipping.................................................................................. 598
Non-U.S. returns..................................................................................... 599
Paper....................................................................................................................... 599
Material restrictions.................................................................................................. 599
Disposal of waste equipment by users.................................................................... 600
Electronic hardware recycling.................................................................................. 600
Chemical substances............................................................................................... 600
Material Safety Data Sheet (MSDS)........................................................................ 600
EPEAT..................................................................................................................... 600
For more information............................................................................................... 600
Declaration of conformity (M806)............................................................................................. 601
Declaration of conformity (M830)............................................................................................. 603
Certificate of Volatility (M806).................................................................................................. 605
Certificate of Volatility (M830).................................................................................................. 607
Safety statements..................................................................................................................... 609
Laser safety............................................................................................................. 609
Canada - Industry Canada ICES-003 Compliance Statement................................. 609
VCCI statement (Japan).......................................................................................... 609
Power cord instructions........................................................................................... 609
Power cord statement (Japan)................................................................................. 609
EMC statement (China)........................................................................................... 610
EMC statement (Korea)........................................................................................... 610
EMI statement (Taiwan)........................................................................................... 610
Laser statement for Finland..................................................................................... 610
GS statement (Germany)......................................................................................... 612
Substances Table (China)....................................................................................... 612
SEPA Ecolabel User Information (China)................................................................ 612
Restriction on Hazardous Substances statement (Turkey)..................................... 613
xxiv ENWW
Restriction on Hazardous Substances statement (Ukraine).................................... 613
Eurasian Conformity (Belarus, Kazakhstan, Russia)............................................... 613
Additional statements for telecom (fax) products..................................................................... 614
EU Statement for Telecom Operation...................................................................... 614
New Zealand Telecom Statements.......................................................................... 614
Additional FCC statement for telecom products (US).............................................. 614
Telephone Consumer Protection Act (US).............................................................. 615
Industry Canada CS-03 requirements..................................................................... 615
Vietnam Telecom wired/wireless marking for ICTQC Type approved products...... 616
Japan Telecom Mark............................................................................................... 616
Index......................................................................................................................................................... 617
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